Restaurant Manager Job at Campsbayretreat in Neodesha

# Restaurant ManagerThis role forms part of the Food & Beverage team at Village n Life, based at Camps Bay Retreat in Camps Bay.**The Role**As Restaurant Manager, you’ll steer the daily rhythm of the restaurant with confidence, clarity and a strong commitment to service. Your focus sits on steady operations, guest satisfaction, team performance and disciplined cost control, all within a fast-moving hospitality environment.You’ll keep the dining room running smoothly, guide both Front of House and Back of House teams, uphold Village n Life standards and ensure every shift is organised with intention. With an eye for detail and a calm leadership style, you’ll maintain service consistency, support events, oversee stock processes and contribute to a guest experience that feels polished and well-managed.**Key Responsibilities****Operations & Service**– Maintain dependable service standards across the restaurant and guest touchpoints – Oversee dining-room setup, catering and table presentation – Communicate with service, kitchen and reception teams regarding reservations and events – Coordinate daily Front of House and Back of House operations – Respond effectively to guest complaints and resolve issues confidently – Supervise and organise shifts for service teams – Ensure sanitation, safety and operational regulations are met – Control operational costs and manage waste – Process payroll inputs and maintain operational records – Ensure staff work within established standards and protocols – Report on financial performance, inventory and personnel needs**Aesthetics & Facilities**– Maintain the F&B Aesthetics Manual – Maintain the F&B Facilities Management Manual**Administration**– Produce management reports as required – Sign off monthly income statements – Maintain F&B staff HR files and assist with HR-related tasks – Manage the events store and ensure accurate organisation**Marketing & Guest Engagement**– Recognise returning guests and maintain good relationships – Upsell F&B, accommodation and tourism services – Inform guests of specials and upcoming events – Ensure staff are fully briefed on promotions and events – Support VNL Leisure Club awareness**Human Resources**– Prepare weekly rosters and ensure contractual hours are met – Uphold grooming and uniform standards – Assist in recruitment and onboarding – Train and test staff on service standards – Conduct or support performance appraisals – Manage progressive discipline with HR – Maintain staff files**Finance**– Ensure quality standards are upheld throughout service – Maintain stock control systems – Sign off daily beverage counts and variance reports – Support monthly and annual budget tracking – Sign off staff hours and payroll adjustments**Management & Leadership**– Perform Duty Manager shifts as the senior person on property when required – Lead both FOH and BOH teams confidently – Manage stock takes, gratuity allocations and Micros reporting – Implement strategies to improve productivity and sales – Run special events with the Events Manager – Liaise with guests, employees, suppliers, licensing authorities and sales representatives – Ensure SOPs and policies are consistently followed – Ensure correct billing procedures and cash-up accuracy – Anticipate guest needs and respond proactively**What We’re Looking For**– Grade 12; hotel school or accommodation training advantageous – Previous experience in a similar role within a 4/5-star environment – Strong understanding of restaurant operations and hospitality standards – Proficient in MS Office; Opera beneficial – Confident communicator with the ability to lead service teams – Strong judgement, problem-solving ability and calm operational thinking – Attention to detail with a focus on service delivery and cost control – Reliable, hands-on leadership suitable for a busy seven-day operation**What We Offer**– Competitive remuneration aligned with experience – A leadership role with visible impact on guest satisfaction and restaurant performance – Support from an established hospitality group – Growth opportunities within Village n Life**Job Categories:****Job Types:****Experience Levels:****Job Locations:**## Apply for this position #J-18808-Ljbffr