Airline Duty Manager, CVG Job at Trego-Dugan Aviation Inc in Hebron Estates

Base Pay Range $60,000.00/yr - $70,000.00/yr General Purpose Of Job The work of Duty Duty Manager (Ramp and Passenger) Services includes directing personnel within assigned functional areas which may include ramp services and/or passenger services; overseeing and advising on staffing requirements; monitoring discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site‑specific security plan and ensure that all staff are issued with a relevant company ID and are required to display this identity badge. Administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. Required Skills Ability to read, analyze and interpret the Trego‑Dugan Employee Handbook, general business periodicals, professional journals, technical procedures, governmental regulations, airline policy and procedures manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups or managers, clients, and customers. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to lift 70 lbs. Ability to operate equipment and hold necessary licensing (if applicable). Ability to perform specific responsibilities related to your shift. Reports to work on a regular and timely basis. Required Experience Two to five years of previous management/specialist supervisory experience in field service duties. Independent judgement and decision‑making skills required. Excellent interpersonal, written, and oral communication skills. Familiarity with personal computer software helpful. Airline pricing experience. College degree or equivalent experience. Ability to read, write, fluently speak, and understand English. Essential Duties And Responsibilities Plans, organizes, directs, and participates in the Ramp/Ground and/or Customer Service operations for both contracted commercial flights and charter aircraft, including security screening, baggage transfers, aircraft deicing, cleaning, lavatory services, and power unit hookups. Directs and trains assigned Ground Operations Agents and/or Customer Service Agents, including new employee and ongoing in‑service training with monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for Ramp/Ground and Customer Service operations. Advises Lead Agents on policy issues and develops more efficient methods of operation as needed. Coordinates Ground Operation/Ramp and Customer Service activities with air carrier personnel, station managers, and TSA representatives. Operates various types of ground equipment (aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars, portable stairs) and ensures their maintenance. Handles all Customer Service/Ticketing Platforms. Ensures compliance with FAA and TSA security regulations, airline corporate rules, directives and procedures. Implements necessary changes and attends regular meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to ground service activities and personnel as required. Handles business‑related responsibilities involving billing, payment data updates, cash handling, and ordering supplies. Must be available to work various shifts including swing, graveyard, weekends and holidays. Competency/Behavioral Requirements Direct and participate in daily Ground Operations/Ramp and/or Customer Service activities. Prepare timely written and verbal reports, training demonstrations, etc. Follow oral and written instructions. Communicate effectively both verbally and in writing. Deal effectively and courteously with co‑workers and customers. Exercise sound, independent judgment. Analyze situations and problems with a results‑oriented focus. Resolve conflict effectively. Identify and evaluate solutions and effectively implement determined action. Approach problem‑solving creatively and with a team orientation. Present an overall professional image. Perform the essential functions of the job without posing a threat to the health and safety of others. Model and promote acceptance and respect for differences among employees. Be pleasant with others on the job and display a good‑natured, cooperative attitude. Be reliable, responsible, dependable, and fulfill obligations. Attention to detail. Maintain composure, stay calm, control anger, avoid aggressive behavior in stressful situations. Accept criticism and deal calmly and effectively with high‑stress situations, be open to change and to varied workplace conditions. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings, and be understanding and helpful. Develop one's own ways of doing things, abide by policies and procedures, guide oneself with minimal supervision, and depend on oneself to get things done. Be persistent in the face of obstacles. Physical Demands Must be able to carry a 70‑pound suitcase from the floor to 18 inches and carry a 70‑pound suitcase in front of you with both hands for a distance of up to 25 feet. Must have physical dexterity to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended periods. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment Works both indoors and outdoors with exposure to extreme weather conditions, dust and pollen. Subject to mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel, etc. Subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night. Possible exposure to disease due to aircraft lavatory work. Other Requirements And Qualifications Education, Experience and Training: Requires one year of experience in the aviation industry. At least six months of experience must be equivalent to an Airline Service Agent including Ticketing and/or Ramp Services support. Must receive initial/advanced Customer Service and Ramp Services training required by the individual airlines within the probationary period. Knowledge: Thorough working knowledge of aircraft types at the station and of current FAA/TSA security directives, as well as Customer Service procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver’s License; obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period. Must successfully pass a background investigation with a fingerprint‑based criminal records check in accordance with Title 14, C.F.R. Part 1542 and Airport Security regulations. Must pass periodic random drug testing as required in 49 C.F.R. Part 40 for safety‑sensitive employees. Must be able to work a variety of assigned shifts including evenings, weekends, and holidays. Subject to emergency call‑in. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industry Airlines and Aviation #J-18808-Ljbffr