Restaurant Manager Job at The Hari Group in Oswego

Overview Join to apply for the Restaurant Manager role at The Hari Group . 3 weeks ago Be among the first 25 applicants A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws. Responsibilities Hire, train and develop their employees Communicate job expectations to their employees Plan, monitor, appraise and review their employees’ job performance Provide coaching and feedback; disciplines when appropriate Create and maintain a guest first culture in the restaurant Ensure all shifts are appropriately staffed to achieve guest service goals Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws Ensure Brand standards and systems are executed Prepare and complete action plans; implement production, productivity, quality and guest service standards Complete audits and implement plans to drive system improvements Control costs to help maximize profitability Execute all in-restaurant marketing promotions in a timely manner Execute new product roll-outs including team training, marketing and sampling Set sales goals and track results Skills/Qualifications Fluent in English Math and financial management Restaurant, retail, or supervisory experience At least 18 years of age (where applicable) High School diploma, or equivalent Competencies Guest Focus: Understands and exceeds guest expectations, needs and requirements Guest Focus: Develops and maintains guest relationships Guest Focus: Displays a sense of urgency with guests Guest Focus: Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Guest Focus: Resolves guest concerns by following Brand recommended guest recovery process Passion for Results: Sets and maintains high standards for self and others, acts as a role model Passion for Results: Consistently meets or exceeds goals Passion for Results: Contributes to the overall team performance; understands how his/her role relates to others Passion for Results: Sets, prioritizes and maintains focus on important activities Passion for Results: Reads and interprets reports to establish goals and deliver results Passion for Results: Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results Problem Solving and Decision Making: Identifies and resolves issues and problems Problem Solving and Decision Making: Uses information at hand to make decisions and solve problems; includes others when necessary Problem Solving and Decision Making: Identifies root cause of a problem and implements a solution to prevent from recurring Problem Solving and Decision Making: Empowers others to make decisions and resolve issues Interpersonal Relationships & Influence: Develops and maintains relationships with team Interpersonal Relationships & Influence: Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Interpersonal Relationships & Influence: Encourages collaboration and teamwork Interpersonal Relationships & Influence: Leads others; negotiates and takes effective action Building Effective Teams: Identifies and communicates team goals Building Effective Teams: Monitors progress, measures results and holds others accountable Building Effective Teams: Creates strong morale and engagement within the team Building Effective Teams: Accepts responsibilities for personal and team commitments Building Effective Teams: Recognizes and rewards employee’s strengths, accomplishments and development Building Effective Teams: Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources Seniorities Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Restaurants #J-18808-Ljbffr