Banfield Pet Hospital
Client Service Coordinator
Banfield Pet Hospital, Sacramento, California, United States, 95828
Qualifications
Leadership €¢ Customer Focus €¢ Peer Relationships €¢ Integrity & Trust €¢ Action Oriented €¢ Listening
Functional €¢ Preventative care and OWPs €¢ Communication Skills €¢ Client Service Skills €¢ Priority Setting €¢ Time Management
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary
Correctly spells commonly used English words and job specific terms
Demonstrates exceptionally strong written and verbal communication skills
Organizational ability - Demonstrates a systematic approach in carrying out assignments
Is very orderly and excels at cutting through confusion and turning chaos into order
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems
Translates problems into practical solutions
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format
Mathematical ability - Ability to add, subtract, multipl
Responsibilities
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients
Provide professional, efficient and exceptional service at all times
This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
Conduct administrative functions as necessary
Other job duties as assigned
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Leadership €¢ Customer Focus €¢ Peer Relationships €¢ Integrity & Trust €¢ Action Oriented €¢ Listening
Functional €¢ Preventative care and OWPs €¢ Communication Skills €¢ Client Service Skills €¢ Priority Setting €¢ Time Management
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary
Correctly spells commonly used English words and job specific terms
Demonstrates exceptionally strong written and verbal communication skills
Organizational ability - Demonstrates a systematic approach in carrying out assignments
Is very orderly and excels at cutting through confusion and turning chaos into order
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems
Translates problems into practical solutions
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format
Mathematical ability - Ability to add, subtract, multipl
Responsibilities
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients
Provide professional, efficient and exceptional service at all times
This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
Conduct administrative functions as necessary
Other job duties as assigned
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