Harmony Hospitality Inc.
Job Details
Level : Entry
Job Location : Doubletree Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA 23502
Position Type : Full-Time/Part-Time
Education Level : High School
Travel Percentage : None
Job Shift : Any
Job Category : Hospitality - Hotel
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Fundamental Requirements
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Qualifications
#J-18808-Ljbffr
Job Location : Doubletree Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA 23502
Position Type : Full-Time/Part-Time
Education Level : High School
Travel Percentage : None
Job Shift : Any
Job Category : Hospitality - Hotel
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Fundamental Requirements
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Qualifications
#J-18808-Ljbffr