Travel + Leisure Co.
CMP Marketing Trainer
Travel + Leisure Co., Myrtle Beach, South Carolina, United States, 29588
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Marketing Trainer Role The Marketing Trainer is responsible for the delivery of marketing training related programs throughout the Central Oregon/Metro region. This role delivers training for both New Hire marketers and in‑house marketers, virtual marketing staff, and existing marketing representatives for the assigned area. The trainer facilitates core programs, initiative‑driven programs, and partners with site marketing leadership and sales leadership teams to ensure efforts meet and exceed budgeted marketing goals.
Essential Job Functions
Conducts New Employee Marketing training during the first 90 days of production and initiative‑driven programs. Focus is on product knowledge, effective marketing strategies, customer service, quality, compliance, and productivity. The main training source is the company’s Passport Blueprint program. Work side‑by‑side with new hires at their marketing locations after graduating from the training class. Travel is required.
Partner with site marketing leadership and recruiting to assess new‑hire onboarding and performance, ensuring new hires achieve expected performance levels within 90 days. Support broader opportunities relating to current marketing associate performance, marketing processes, and desired follow‑through to effect positive change. Provide weekly trainings for under‑performing marketers, track performance, and run reports for performance management purposes.
Serve as an active marketing partner, working shifts at each location to support operations. Inspect processes and presentation quality at marketing locations, maintain QA audit standards, and keep required courses up to date. Provide coverage at Tour Reception to greet guests and inspect quality of tour flow when needed.
Partner with the site sales trainer(s), marketing and sales leaders to create consistent presentations, tools, rollouts, and processes. Ensure a consistent experience from marketing to the sales floor.
Assist with recruiting talent and building a strong pipeline for future needs.
Scope and Financial Responsibility
Cost savings on recruiting and hiring due to increased employee retention.
Incremental increase in tour flow due to a structured training process and ongoing coverage at marketing locations, ultimately increasing revenue.
Positioning guests with the correct mindset on the sales experience can increase sales efficiencies and drive profit.
Competencies
Both CMP and in‑house marketing experience preferred.
Marketing management experience desired.
Knowledge of Journey.
Driving for Results.
Innovation.
Minimum Requirements and Qualifications
Education: High School diploma or equivalent; college preferred.
Training requirements: licenses, programs or certificates required in the state where you will be working.
Strong working knowledge of all Wyndham Vacation Clubs, CW, WbW, Shell marketing programs, processes, and procedures.
Ability to deliver training to diverse groups of staff, using adult learning principles and creating classroom modules.
Effective verbal and written communication skills; able to present one‑on‑one and in group settings.
Strong writing and listening skills.
Ability to use interpersonal styles to reduce tension, maintain calm under pressure, and keep the customer first.
Flexibility to adjust style in rapidly changing tasks and shifting priorities.
Timely, sound decision‑making with an understanding of impact and outcomes.
Willingness to take independent action to solve problems and hold self and others accountable.
Team collaboration, rapport building, and trust establishment.
Drive results, mentor, motivate, and guide others toward individual and organizational goals.
Technical Skills
Proficient in Microsoft Office.
Knowledgeable with Apple technology (iPads).
Experience operating audio/visual equipment.
Job Experience
Minimum of one year of successful marketing experience for non‑owner and owner marketing channels.
Proven track record with the ability to T.O. tours.
Complexity and Decision‑Making
Schedule training classes and prepare agendas.
Determine opportunities and develop strategic actions to lift tour flow and provide training and leadership coverage.
Hold marketing team accountable to established policies and procedures.
Level of Autonomy
Work independently and oversee a team with minimal supervision.
Supervisory Responsibility
No direct reports currently.
Organizational Relationships Regularly interacts with marketing associates, guests, owners, sales operations, recruiting, and human resources. Reports to site and regional leadership teams.
Work Environment
Computer
Telephone
iPad
How You’ll Be Rewarded
Medical, dental, vision; flexible spending accounts; life and accident coverage; disability.
Depending on position: paid time off, parental leave, holidays (speak to your recruiter for additional information).
Wish day paid time to volunteer at an approved organization of your choice.
401(k) with employer match (subject to eligibility requirements, including tenure).
Legal and identity theft plan; voluntary income protection benefits.
Wellness program (subject to provider availability).
Employee Assistance Program.
Equal Opportunity Employment We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require a reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
#J-18808-Ljbffr
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Marketing Trainer Role The Marketing Trainer is responsible for the delivery of marketing training related programs throughout the Central Oregon/Metro region. This role delivers training for both New Hire marketers and in‑house marketers, virtual marketing staff, and existing marketing representatives for the assigned area. The trainer facilitates core programs, initiative‑driven programs, and partners with site marketing leadership and sales leadership teams to ensure efforts meet and exceed budgeted marketing goals.
Essential Job Functions
Conducts New Employee Marketing training during the first 90 days of production and initiative‑driven programs. Focus is on product knowledge, effective marketing strategies, customer service, quality, compliance, and productivity. The main training source is the company’s Passport Blueprint program. Work side‑by‑side with new hires at their marketing locations after graduating from the training class. Travel is required.
Partner with site marketing leadership and recruiting to assess new‑hire onboarding and performance, ensuring new hires achieve expected performance levels within 90 days. Support broader opportunities relating to current marketing associate performance, marketing processes, and desired follow‑through to effect positive change. Provide weekly trainings for under‑performing marketers, track performance, and run reports for performance management purposes.
Serve as an active marketing partner, working shifts at each location to support operations. Inspect processes and presentation quality at marketing locations, maintain QA audit standards, and keep required courses up to date. Provide coverage at Tour Reception to greet guests and inspect quality of tour flow when needed.
Partner with the site sales trainer(s), marketing and sales leaders to create consistent presentations, tools, rollouts, and processes. Ensure a consistent experience from marketing to the sales floor.
Assist with recruiting talent and building a strong pipeline for future needs.
Scope and Financial Responsibility
Cost savings on recruiting and hiring due to increased employee retention.
Incremental increase in tour flow due to a structured training process and ongoing coverage at marketing locations, ultimately increasing revenue.
Positioning guests with the correct mindset on the sales experience can increase sales efficiencies and drive profit.
Competencies
Both CMP and in‑house marketing experience preferred.
Marketing management experience desired.
Knowledge of Journey.
Driving for Results.
Innovation.
Minimum Requirements and Qualifications
Education: High School diploma or equivalent; college preferred.
Training requirements: licenses, programs or certificates required in the state where you will be working.
Strong working knowledge of all Wyndham Vacation Clubs, CW, WbW, Shell marketing programs, processes, and procedures.
Ability to deliver training to diverse groups of staff, using adult learning principles and creating classroom modules.
Effective verbal and written communication skills; able to present one‑on‑one and in group settings.
Strong writing and listening skills.
Ability to use interpersonal styles to reduce tension, maintain calm under pressure, and keep the customer first.
Flexibility to adjust style in rapidly changing tasks and shifting priorities.
Timely, sound decision‑making with an understanding of impact and outcomes.
Willingness to take independent action to solve problems and hold self and others accountable.
Team collaboration, rapport building, and trust establishment.
Drive results, mentor, motivate, and guide others toward individual and organizational goals.
Technical Skills
Proficient in Microsoft Office.
Knowledgeable with Apple technology (iPads).
Experience operating audio/visual equipment.
Job Experience
Minimum of one year of successful marketing experience for non‑owner and owner marketing channels.
Proven track record with the ability to T.O. tours.
Complexity and Decision‑Making
Schedule training classes and prepare agendas.
Determine opportunities and develop strategic actions to lift tour flow and provide training and leadership coverage.
Hold marketing team accountable to established policies and procedures.
Level of Autonomy
Work independently and oversee a team with minimal supervision.
Supervisory Responsibility
No direct reports currently.
Organizational Relationships Regularly interacts with marketing associates, guests, owners, sales operations, recruiting, and human resources. Reports to site and regional leadership teams.
Work Environment
Computer
Telephone
iPad
How You’ll Be Rewarded
Medical, dental, vision; flexible spending accounts; life and accident coverage; disability.
Depending on position: paid time off, parental leave, holidays (speak to your recruiter for additional information).
Wish day paid time to volunteer at an approved organization of your choice.
401(k) with employer match (subject to eligibility requirements, including tenure).
Legal and identity theft plan; voluntary income protection benefits.
Wellness program (subject to provider availability).
Employee Assistance Program.
Equal Opportunity Employment We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require a reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
#J-18808-Ljbffr