RELATED
Responsibilities
Join Our Team
At Related Management, we believe the front desk sets the tone for the entire building. As a Lead Concierge at Argyle House, our luxury high rise in West Hollywood, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.
Work Schedule:
Monday - Friday
The current time is 6AM to 2:30PM, with the chance that it may be adjusted slightly.
What You’ll Do: Resident & Guest Services
Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Security & Access Control
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Package & Amenity Management
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Move-In & Move-Out Support
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move-ins/outs
Ensure smooth transitions with clear communication
Leasing & Visitor Assistance
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Lifestyle & Brand Engagement
Offer local tips, help with events, and maintain bulletin boards
Remember and act on resident preferences to personalize service
Be a trusted connector in the community
Emergency Response & Service Support
Follow all emergency procedures and stay calm under pressure
Step in to solve service issues when possible, and elevate as needed
Follow up with residents to ensure satisfaction
Teamwork & Professionalism
Keep the front desk clean and organized
Join daily huddles and team updates
Model professionalism and emotional intelligence
Take on special assignments when asked
Coordinate 3rd party concierge coverage
Compensation: $23.00 - $25.00 / HR
plus annual performance based bonus
Qualifications
A passion for excellent service and a composed, professional attitude
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
Ability to lift to 50 lbs and stand for long periods
High school diploma or equivalent
#LuxResiServices
#LI-NG1
Overview Build Your Career With Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
Explore careers at www.Related.com
For details on our hiring policies and privacy practices, visit our Privacy Policy.
#J-18808-Ljbffr
Work Schedule:
Monday - Friday
The current time is 6AM to 2:30PM, with the chance that it may be adjusted slightly.
What You’ll Do: Resident & Guest Services
Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Security & Access Control
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Package & Amenity Management
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Move-In & Move-Out Support
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move-ins/outs
Ensure smooth transitions with clear communication
Leasing & Visitor Assistance
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Lifestyle & Brand Engagement
Offer local tips, help with events, and maintain bulletin boards
Remember and act on resident preferences to personalize service
Be a trusted connector in the community
Emergency Response & Service Support
Follow all emergency procedures and stay calm under pressure
Step in to solve service issues when possible, and elevate as needed
Follow up with residents to ensure satisfaction
Teamwork & Professionalism
Keep the front desk clean and organized
Join daily huddles and team updates
Model professionalism and emotional intelligence
Take on special assignments when asked
Coordinate 3rd party concierge coverage
Compensation: $23.00 - $25.00 / HR
plus annual performance based bonus
Qualifications
A passion for excellent service and a composed, professional attitude
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
Ability to lift to 50 lbs and stand for long periods
High school diploma or equivalent
#LuxResiServices
#LI-NG1
Overview Build Your Career With Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
Explore careers at www.Related.com
For details on our hiring policies and privacy practices, visit our Privacy Policy.
#J-18808-Ljbffr