Hyatt Hotels Corporation
Guest Service Supervisor
Hyatt Hotels Corporation, Nashville, Tennessee, United States, 37247
Grand Hyatt
Posted: Jan 5, 2026
Summary The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.
HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE
Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards.
Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
Assist in training new employees and fostering a collaborative, motivated team environment.
Assist in requesting, organising, delivering special amenities to guests.
Organize in-room decor for guests to celebrate special occasions.
Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
Assist in answering phones in PBX
Assist in room reservations.
Assist bell services and baggage storage.
Support management in implementing new processes and technology enhancements to improve front desk efficiency.
Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
Strong leadership and team-building skills with a hands‑on approach
Excellent communication and interpersonal abilities
Detail-oriented with strong organizational skills and multitasking capability
Ability to remain calm and professional in high‑pressure situations
Proficient in front office systems (PMS) and basic office software
A genuine passion for hospitality and creating memorable guest experiences
PROFESSIONAL EXPERIENCE
Minimum 2 years of experience in front desk operations within the hospitality industry
Previous supervisory or leadership experience preferred
Familiarity with hotel property management systems and reservation platforms
Proven track record of delivering excellent customer service and managing guest relations
ACADEMIC BACKGROUND
High school diploma or equivalent required
Associate or Bachelor’s degree in Hospitality Management or related field preferred but not required
WHAT YOU CAN EXPECT
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
Disability Insurance
Life Insurance
Employee Assistance Program
401k matching
Employee discount program
Vacation and Sick Time
Daily Pay
Pay Rate: $23/hour
Successful completion of a criminal background check is required prior to employment.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
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Posted: Jan 5, 2026
Summary The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.
HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE
Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards.
Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
Assist in training new employees and fostering a collaborative, motivated team environment.
Assist in requesting, organising, delivering special amenities to guests.
Organize in-room decor for guests to celebrate special occasions.
Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
Assist in answering phones in PBX
Assist in room reservations.
Assist bell services and baggage storage.
Support management in implementing new processes and technology enhancements to improve front desk efficiency.
Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
Strong leadership and team-building skills with a hands‑on approach
Excellent communication and interpersonal abilities
Detail-oriented with strong organizational skills and multitasking capability
Ability to remain calm and professional in high‑pressure situations
Proficient in front office systems (PMS) and basic office software
A genuine passion for hospitality and creating memorable guest experiences
PROFESSIONAL EXPERIENCE
Minimum 2 years of experience in front desk operations within the hospitality industry
Previous supervisory or leadership experience preferred
Familiarity with hotel property management systems and reservation platforms
Proven track record of delivering excellent customer service and managing guest relations
ACADEMIC BACKGROUND
High school diploma or equivalent required
Associate or Bachelor’s degree in Hospitality Management or related field preferred but not required
WHAT YOU CAN EXPECT
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
Disability Insurance
Life Insurance
Employee Assistance Program
401k matching
Employee discount program
Vacation and Sick Time
Daily Pay
Pay Rate: $23/hour
Successful completion of a criminal background check is required prior to employment.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
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