REV Federal Credit Union
Member Advisor - Member Experience Center
REV Federal Credit Union, Summerville, South Carolina, United States, 29485
Member Advisor - Member Experience Center
Job Category : Retail
Requisition Number : MEMBE001417
Posted : December 29, 2025
Full-Time
On-site
Locations Showing 1 location
Responsibilities
Serves as a primary contact for members via phone, chat, and email
Assists members with account maintenance, inquiries, disputes, and general service needs
Provides support for online and mobile banking, including troubleshooting access and functionality
Handles debit and credit card inquiries, transactions, and related issues with accuracy and care
Processes member requests, including transfers, payments, and wire transfers
Ensures all transactions are completed accurately and in accordance with REV policies and procedures
Maintains proper documentation and adheres to compliance and security standards
Navigates multiple systems and platforms efficiently, including Genesys Cloud, Keystone, and Synergy
Manages multiple communication channels simultaneously in a fast‑paced environment
Utilizes technology to resolve member needs quickly and effectively
Demonstrates empathy, professionalism, and problem‑solving skills in every interaction
Educates members on REV products, services, and affiliated offerings to support their financial needs
Identifies opportunities to enhance the member relationship while maintaining a service‑first approach
Works collaboratively with team members to ensure consistent service delivery
Upholds REV’s values and commitment to exceptional member experiences
Assumes additional responsibilities as required to support departmental and organizational goals
Assumes responsibilities for related duties as required or assigned
Education / Certification & Experience
High school diploma or equivalent required
Skills / Abilities
Strong communication and listening skills
Detail‑oriented with a high level of accuracy
Ability to thrive in a fast‑paced, multi‑tasking environment
Comfort using multiple systems and digital platforms
Commitment to delivering excellent member service
Preferred
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Self‑Starter: Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : MEMBE001417
Posted : December 29, 2025
Full-Time
On-site
Locations Showing 1 location
Responsibilities
Serves as a primary contact for members via phone, chat, and email
Assists members with account maintenance, inquiries, disputes, and general service needs
Provides support for online and mobile banking, including troubleshooting access and functionality
Handles debit and credit card inquiries, transactions, and related issues with accuracy and care
Processes member requests, including transfers, payments, and wire transfers
Ensures all transactions are completed accurately and in accordance with REV policies and procedures
Maintains proper documentation and adheres to compliance and security standards
Navigates multiple systems and platforms efficiently, including Genesys Cloud, Keystone, and Synergy
Manages multiple communication channels simultaneously in a fast‑paced environment
Utilizes technology to resolve member needs quickly and effectively
Demonstrates empathy, professionalism, and problem‑solving skills in every interaction
Educates members on REV products, services, and affiliated offerings to support their financial needs
Identifies opportunities to enhance the member relationship while maintaining a service‑first approach
Works collaboratively with team members to ensure consistent service delivery
Upholds REV’s values and commitment to exceptional member experiences
Assumes additional responsibilities as required to support departmental and organizational goals
Assumes responsibilities for related duties as required or assigned
Education / Certification & Experience
High school diploma or equivalent required
Skills / Abilities
Strong communication and listening skills
Detail‑oriented with a high level of accuracy
Ability to thrive in a fast‑paced, multi‑tasking environment
Comfort using multiple systems and digital platforms
Commitment to delivering excellent member service
Preferred
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Self‑Starter: Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr