Grand Hotel Golf Resort and Spa, Autograph Collection
Spa Concierge (Part-Time)
Grand Hotel Golf Resort and Spa, Autograph Collection, Fairhope, Alabama, us, 36533
Join to apply for the
Spa Concierge (Part‑Time)
role at
Grand Hotel Golf Resort and Spa, Autograph Collection .
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, an Autograph Collection property on Alabama’s Gulf Coast. Nestled on 550 acres of breathtaking beauty, the resort blends rich Southern tradition with modern luxury to offer world‑class guest experiences. The 20,000‑sq. ft. spa features an array of indulgent services, including massages, facials, hair, and nail treatments, as well as a serene quiet room with a hot tub, sauna, and indoor pool.
As a Spa Concierge, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless spa experience. You will maintain an inviting atmosphere, assist guests with scheduling, provide information about spa services, and handle transactions accurately and professionally.
Key Responsibilities
Guest Services & Hospitality
Warmly greet each guest upon arrival and offer a complimentary beverage to enhance their experience.
Provide detailed information about spa treatments, services, classes, and activities to help guests make informed choices.
Follow established procedures for various guest types, including hotel guests, day package visitors, conference groups, spa package guests, and members.
Scheduling & Coordination
Efficiently schedule appointments for all spa services using the Pro Solutions scheduling system.
Clearly communicate any add‑ons or modifications to treatment staff to ensure seamless service.
Allocate time and demonstrate patience when assisting Spa Program and Day Program guests to create a personalized experience.
Billing & Transactions
Thoroughly explain ticketing procedures, including billing and gratuity guidelines, ensuring guest clarity.
Adhere to all cash, credit, and billing policies as established by the Accounting department.
Follow proper cash‑handling procedures, including opening, closing, cashing out, and balancing registers.
Process hotel charges and credit card transactions accurately and efficiently.
Facility & Organization
Maintain an organized and professional workspace, ensuring staff areas, workstations, and guest schedules remain tidy and well‑managed.
Support daily record‑keeping with meticulous attention to detail.
Perks & Benefits
Health, Dental, and Vision Coverage: Comprehensive plans, including FSA and HSA options.
401(k) with Company Match.
Exclusive Discounts: Special rates on hotel stays, dining, golf, retail at PCH properties, and worldwide Marriott discounts.
Opportunities for Growth: Ongoing training and career advancement.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Become part of a team dedicated to creating unforgettable guest experiences.
The Grand Life is calling—come share it with us!
#J-18808-Ljbffr
Spa Concierge (Part‑Time)
role at
Grand Hotel Golf Resort and Spa, Autograph Collection .
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, an Autograph Collection property on Alabama’s Gulf Coast. Nestled on 550 acres of breathtaking beauty, the resort blends rich Southern tradition with modern luxury to offer world‑class guest experiences. The 20,000‑sq. ft. spa features an array of indulgent services, including massages, facials, hair, and nail treatments, as well as a serene quiet room with a hot tub, sauna, and indoor pool.
As a Spa Concierge, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless spa experience. You will maintain an inviting atmosphere, assist guests with scheduling, provide information about spa services, and handle transactions accurately and professionally.
Key Responsibilities
Guest Services & Hospitality
Warmly greet each guest upon arrival and offer a complimentary beverage to enhance their experience.
Provide detailed information about spa treatments, services, classes, and activities to help guests make informed choices.
Follow established procedures for various guest types, including hotel guests, day package visitors, conference groups, spa package guests, and members.
Scheduling & Coordination
Efficiently schedule appointments for all spa services using the Pro Solutions scheduling system.
Clearly communicate any add‑ons or modifications to treatment staff to ensure seamless service.
Allocate time and demonstrate patience when assisting Spa Program and Day Program guests to create a personalized experience.
Billing & Transactions
Thoroughly explain ticketing procedures, including billing and gratuity guidelines, ensuring guest clarity.
Adhere to all cash, credit, and billing policies as established by the Accounting department.
Follow proper cash‑handling procedures, including opening, closing, cashing out, and balancing registers.
Process hotel charges and credit card transactions accurately and efficiently.
Facility & Organization
Maintain an organized and professional workspace, ensuring staff areas, workstations, and guest schedules remain tidy and well‑managed.
Support daily record‑keeping with meticulous attention to detail.
Perks & Benefits
Health, Dental, and Vision Coverage: Comprehensive plans, including FSA and HSA options.
401(k) with Company Match.
Exclusive Discounts: Special rates on hotel stays, dining, golf, retail at PCH properties, and worldwide Marriott discounts.
Opportunities for Growth: Ongoing training and career advancement.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Become part of a team dedicated to creating unforgettable guest experiences.
The Grand Life is calling—come share it with us!
#J-18808-Ljbffr