UF Health
Coord Outpatient Svcs | Rehab Downtown | 9:15AM-4:45PM
UF Health, Jacksonville, Florida, United States, 32290
Coord Outpatient Svcs } Rehab Dowtown
Overview
Reports directly to the practice manager. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Completes the admission/registration process and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Resolve any outstanding billing issues. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.
Qualifications
Required Education: GED or High School Diploma
Preferred Education: N/A
Required Licensure/Certifications: N/A
Preferred Licensure/Certifications: ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful, but not required.
Required Experience: Minimum of 2 years' experience in a clinical office, insurance and/or other healthcare related setting with extensive patient registration, front desk, and/or insurance experience.
Preferred Experience: Two to four years clerical/customer service experience preferred, ideally in a health care related industry.
One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred.
Necessary Skills: Knowledge of insurance plans and guidelines.
Necessary Skills: Ability to obtain authorizations and pre-certifications from insurance plans.
Necessary Skills: Requires excellent decision making skills and initiative.
Necessary Skills: Must be very detailed oriented.
Necessary Skills: Possess excellent verbal and written communications skills in the English language.
Necessary Skills: Basic arithmetic skills are necessary for cashiering.
Necessary Skills: Data entry experience required.
Necessary Skills: Ability to prioritize tasks and organize workflow.
Necessary Skills: Must be able to handle stressful situations in a professional customer service related manner.
Necessary Skills: Skilled in conflict resolution.
Age of Patients Served: All Age Groups
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Hospitals and Health Care
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Qualifications
Required Education: GED or High School Diploma
Preferred Education: N/A
Required Licensure/Certifications: N/A
Preferred Licensure/Certifications: ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful, but not required.
Required Experience: Minimum of 2 years' experience in a clinical office, insurance and/or other healthcare related setting with extensive patient registration, front desk, and/or insurance experience.
Preferred Experience: Two to four years clerical/customer service experience preferred, ideally in a health care related industry.
One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred.
Necessary Skills: Knowledge of insurance plans and guidelines.
Necessary Skills: Ability to obtain authorizations and pre-certifications from insurance plans.
Necessary Skills: Requires excellent decision making skills and initiative.
Necessary Skills: Must be very detailed oriented.
Necessary Skills: Possess excellent verbal and written communications skills in the English language.
Necessary Skills: Basic arithmetic skills are necessary for cashiering.
Necessary Skills: Data entry experience required.
Necessary Skills: Ability to prioritize tasks and organize workflow.
Necessary Skills: Must be able to handle stressful situations in a professional customer service related manner.
Necessary Skills: Skilled in conflict resolution.
Age of Patients Served: All Age Groups
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Hospitals and Health Care
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