Tandem Hospitality Group, LLC
Job Description
A Restaurant Server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.
Job Responsibilities
Greet all customers warmly
Adhere to grooming and appearance standards
Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
Take guest food and beverage orders accurately
Knowledge of current menu choices, specialties and menu deviations
Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
Ensuring a memorable dining experience
Properly open and pour wine tableside
Accurately record revenue and accept cash, credit card, room charges and direct billing payments
Perform basic cleaning tasks as needed or directed by supervisor
Assist with special events if needed
Answer telephone using appropriate etiquette
Develop and maintain positive working relationship with co-workers and others
Bus tables and assist with processing dirty dishes if necessary
Assist kitchen with prep work or plating if necessary
Clean all front of the house areas including windows, light fixtures and entrance as assigned
Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned
Performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
One year of prior food and beverage experience preferred
Prior guest relations training
Knowledge of proper food handling
Strong written/verbal communications skills
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
Punctuality and reliable attendance are required
Proper food safety training and certification as described by law
Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)
Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds
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Job Responsibilities
Greet all customers warmly
Adhere to grooming and appearance standards
Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
Take guest food and beverage orders accurately
Knowledge of current menu choices, specialties and menu deviations
Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
Ensuring a memorable dining experience
Properly open and pour wine tableside
Accurately record revenue and accept cash, credit card, room charges and direct billing payments
Perform basic cleaning tasks as needed or directed by supervisor
Assist with special events if needed
Answer telephone using appropriate etiquette
Develop and maintain positive working relationship with co-workers and others
Bus tables and assist with processing dirty dishes if necessary
Assist kitchen with prep work or plating if necessary
Clean all front of the house areas including windows, light fixtures and entrance as assigned
Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned
Performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
One year of prior food and beverage experience preferred
Prior guest relations training
Knowledge of proper food handling
Strong written/verbal communications skills
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
Punctuality and reliable attendance are required
Proper food safety training and certification as described by law
Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)
Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds
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