Setai Hotel Group
Job Description
Location:
Hotel Victor South Beach Position:
Front Desk Overnight Department:
Front Desk Reports to:
Front Office Manager
Job Summary:
The Night Audit / Front Desk Associate at Hotel Victor South Beach will manage the overnight front desk, guest services and financial audit tasks. This person ensures seamless guest experience during late hours, handles accounting and reconciliation for the day, prepares audit reports, and supports next-day operations.
Job Responsibilities
Check‑in guests and answer phones
Respond to guest complaints, requests, and emergencies
Process invoices, post checks to vendors, and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out‑of‑balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Perform daily audit: reconcile charges
Close out the day in the property management system (PMS), generate end‑of‑day reports, shift summaries, and prepare for next business day
Post incidental charges (spa, room‑service, restaurant, extras like valet or lost items) to guest folios as needed
Balance cash, credit‑card transactions, and ensure compliance with accounting standards
Required Skills & Qualifications
Previous experience in hotel front‑desk, hospitality, guest services
Basic accounting or cash‑handling skills; comfort with nightly reconciliation, PMS, billing
Excellent customer service and communication — friendly, calm, diplomatic (especially managing late‑night guest needs, noise complaints, nightlife‑driven requests)
Ability to work overnight shifts (night hours)
Strong problem‑solving, organizational skills, attention to detail
Physical ability to handle front‑desk demands: standing for long periods, occasionally handling luggage or guest belongings, walking the property if needed
Professional, discreet, courteous manner — representing the hotel’s boutique image and hospitality standards
(Preferred) Familiarity with a PMS used by the hotel, knowledge of local area (South Beach, nightlife, beachfront amenities), and possibly multilingual abilities (Spanish/Bilingual beneficial in Miami)
Compensation & Benefits
$20 hourly plus commission
401(k) retirement plan
Paid Time Off
Health, dental, and vision insurance
This is a non‑management position
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Hotel Victor South Beach Position:
Front Desk Overnight Department:
Front Desk Reports to:
Front Office Manager
Job Summary:
The Night Audit / Front Desk Associate at Hotel Victor South Beach will manage the overnight front desk, guest services and financial audit tasks. This person ensures seamless guest experience during late hours, handles accounting and reconciliation for the day, prepares audit reports, and supports next-day operations.
Job Responsibilities
Check‑in guests and answer phones
Respond to guest complaints, requests, and emergencies
Process invoices, post checks to vendors, and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out‑of‑balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Perform daily audit: reconcile charges
Close out the day in the property management system (PMS), generate end‑of‑day reports, shift summaries, and prepare for next business day
Post incidental charges (spa, room‑service, restaurant, extras like valet or lost items) to guest folios as needed
Balance cash, credit‑card transactions, and ensure compliance with accounting standards
Required Skills & Qualifications
Previous experience in hotel front‑desk, hospitality, guest services
Basic accounting or cash‑handling skills; comfort with nightly reconciliation, PMS, billing
Excellent customer service and communication — friendly, calm, diplomatic (especially managing late‑night guest needs, noise complaints, nightlife‑driven requests)
Ability to work overnight shifts (night hours)
Strong problem‑solving, organizational skills, attention to detail
Physical ability to handle front‑desk demands: standing for long periods, occasionally handling luggage or guest belongings, walking the property if needed
Professional, discreet, courteous manner — representing the hotel’s boutique image and hospitality standards
(Preferred) Familiarity with a PMS used by the hotel, knowledge of local area (South Beach, nightlife, beachfront amenities), and possibly multilingual abilities (Spanish/Bilingual beneficial in Miami)
Compensation & Benefits
$20 hourly plus commission
401(k) retirement plan
Paid Time Off
Health, dental, and vision insurance
This is a non‑management position
#J-18808-Ljbffr