Skihood
Guest Services Communications Team Member 25-26
Job Description
Posted Monday, August 18, 2025 at 10:00 AM
At Mt. Hood Meadows and Cooper Spur Mtn. Resort our mission is enriching the lives of our team, guests, and community. We believe this is a place where feeling a sense of belonging, rocking the team and guest experience, and exceeding expectations leads to your life being enriched. We welcome all to their mountain home.
Position Overview
The Guest Services Communications Team Member are responsible for guest communication using phone, email, and services ticket systems. This role works with the Program team to support the guests’ needs and works directly with Lift Operations to monitor access control. While the primary focus is guest communications, this position may also be asked to assist in front‑line point‑of‑sale operations. This position is not remote and requires you to work at the resort.
This is a full-time, seasonal position
Qualifications & Experience
Must be at least 18 years of age
Strong guest service and communication skills, written and verbal
Ability to multitask in a fast‑paced environment
Proficiency in Windows‑applications
Previous guest service experience
Availability to work weekends and holidays
Must be comfortable with the changing dynamics of a seasonal business
Preferred Qualifications & Experience
Previous experience in a call center environment
Experience with RTP or similar POS system
Familiarity with Jira Service Desk, Mitel, or Confluence
Compensation:
Starting Wage:
$19.40 hourly
Year‑Round Housing Rentals Available.
Subject to Availability
Ski/Snowboard Season Pass for employees and qualifying dependents
Don't Ski/Snowboard? Gift your lift access to a family member
Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
Buddy Tickets (3 discounted tickets to share)
Mountain Exchange Program (Ability to request free lift access to regional resorts)
Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
Special invites to Columbia Employee Store, Adidas, and other industry retailers
Employee Assistance Program (EAP)
Free Employee Transportation from Hood River & Sandy
Summer Seasonal Job Connections with Local Businesses
Mt. Hood Meadows and Cooper Spur Mtn. Resort foster an environment where every person feels a sense of belonging. We are committed to creating a consistent and enduring effort to improve diversity, equity, and inclusion for our team, guests, and community through respecting and celebrating all backgrounds and perspectives while addressing barriers through a collaboration of efforts with leadership, DEI (Diversity, Equity, and Inclusion) consultants, and our DEI Committee. Opportunities exist for our team to engage in training, educational resources, and focus work; connecting our mission of enriching lives to meaningful and purposeful work. We recognize that growing the culture and influencing the industry is a significant effort, it requires everyone’s engagement, collaboration, and voice. We invite all our team members to be part of improving the culture in whatever capacity they can.
#J-18808-Ljbffr
At Mt. Hood Meadows and Cooper Spur Mtn. Resort our mission is enriching the lives of our team, guests, and community. We believe this is a place where feeling a sense of belonging, rocking the team and guest experience, and exceeding expectations leads to your life being enriched. We welcome all to their mountain home.
Position Overview
The Guest Services Communications Team Member are responsible for guest communication using phone, email, and services ticket systems. This role works with the Program team to support the guests’ needs and works directly with Lift Operations to monitor access control. While the primary focus is guest communications, this position may also be asked to assist in front‑line point‑of‑sale operations. This position is not remote and requires you to work at the resort.
This is a full-time, seasonal position
Qualifications & Experience
Must be at least 18 years of age
Strong guest service and communication skills, written and verbal
Ability to multitask in a fast‑paced environment
Proficiency in Windows‑applications
Previous guest service experience
Availability to work weekends and holidays
Must be comfortable with the changing dynamics of a seasonal business
Preferred Qualifications & Experience
Previous experience in a call center environment
Experience with RTP or similar POS system
Familiarity with Jira Service Desk, Mitel, or Confluence
Compensation:
Starting Wage:
$19.40 hourly
Year‑Round Housing Rentals Available.
Subject to Availability
Ski/Snowboard Season Pass for employees and qualifying dependents
Don't Ski/Snowboard? Gift your lift access to a family member
Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
Buddy Tickets (3 discounted tickets to share)
Mountain Exchange Program (Ability to request free lift access to regional resorts)
Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
Special invites to Columbia Employee Store, Adidas, and other industry retailers
Employee Assistance Program (EAP)
Free Employee Transportation from Hood River & Sandy
Summer Seasonal Job Connections with Local Businesses
Mt. Hood Meadows and Cooper Spur Mtn. Resort foster an environment where every person feels a sense of belonging. We are committed to creating a consistent and enduring effort to improve diversity, equity, and inclusion for our team, guests, and community through respecting and celebrating all backgrounds and perspectives while addressing barriers through a collaboration of efforts with leadership, DEI (Diversity, Equity, and Inclusion) consultants, and our DEI Committee. Opportunities exist for our team to engage in training, educational resources, and focus work; connecting our mission of enriching lives to meaningful and purposeful work. We recognize that growing the culture and influencing the industry is a significant effort, it requires everyone’s engagement, collaboration, and voice. We invite all our team members to be part of improving the culture in whatever capacity they can.
#J-18808-Ljbffr