Walton Arts Center
Description
Position Overview
This role will provide the highest standards of customer service at both venues. Parking attendants will welcome patrons and direct them to appropriate parking spots, helping to enforce the traffic and parking plan in accordance with their orientation and training. Parking attendants will then thank patrons and guide them safely out of parking lots following the event. Principal Responsibilities (Essential Functions)
Provide parking instruction/guidance/assistance to guests as they arrive Greet guests as they arrive and depart with a positive, courteous and welcoming demeanor Provide guests with directions and other venue information Places traffic cones and other event set-up materials under direction of supervisor Direct vehicles to take advantage of all spaces. Clean up debris from parking lot. Use hand signals and lights to direct patrons into open spots. Ensure vehicles have proper credentials to enter specific designated parking lots Position or remove barricades to prevent parking in certain spots. Help customers locate their vehicles. Escort customers to their vehicles if needed. Help patrons exit parking garage safely. Give directions to nearest highways or destination. Direct pedestrian traffic as required to ensure their safe passage across roadways and in proximity to moving vehicles. In certain positions, parking attendants may be required to use tickets scanners or point-of-sale technology to validate prepaid parking tickets and/or process credit card sales of onsite purchases of parking accommodations. Report any suspected illegal activity occurring in immediate area of assignment to supervisors as soon as possible. Shall conduct themselves in a professional and positive manner at all times Maintain a firm but fair attitude when dealing with parking issues Exercise courtesy and respect when dealing with all people on site at event Dress (Uniforms)
All parking personnel shall wear high-visibility vests or other such identifying apparel provided by Walmart AMP as to distinguish them as employees and also provide for their increased safety. These vests are to be worn at all times while parking staff are deployed in position at parking lots or in streets controlling traffic. Parking Staff Eligibility
All personnel hired for work as parking/traffic attendants shall meet the following minimum requirements: Must be 16 years of age Must be able to stand for long periods of time. Must be physically able to run and move quickly if situation requires Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces. Perform related duties as assigned by supervisor Maintain security and safety requirements as defined by operations guidelines. Maintain compliance with all company policies and procedures Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested. Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces. Perform related duties as assigned by supervisor Maintain security and safety requirements as defined by operations guidelines. Maintain compliance with all company policies and procedures Minimum Qualifications
The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education, Training, Traits
High school diploma or GED required Strong communications skills and the ability to interact with many different types of people An on-going desire to learn and improve Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events. Must be able to read signs and follow simple oral and written instructions. Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality. Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Work Experience
Six months experience in a customer service environment preferred Physical
Must be able to lift and carry up to 50 lbs. Must be able to talk, listen and speak clearly (on telephone) Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes Must be able to endure sitting or standing for extended periods of time Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces. Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events
#J-18808-Ljbffr
This role will provide the highest standards of customer service at both venues. Parking attendants will welcome patrons and direct them to appropriate parking spots, helping to enforce the traffic and parking plan in accordance with their orientation and training. Parking attendants will then thank patrons and guide them safely out of parking lots following the event. Principal Responsibilities (Essential Functions)
Provide parking instruction/guidance/assistance to guests as they arrive Greet guests as they arrive and depart with a positive, courteous and welcoming demeanor Provide guests with directions and other venue information Places traffic cones and other event set-up materials under direction of supervisor Direct vehicles to take advantage of all spaces. Clean up debris from parking lot. Use hand signals and lights to direct patrons into open spots. Ensure vehicles have proper credentials to enter specific designated parking lots Position or remove barricades to prevent parking in certain spots. Help customers locate their vehicles. Escort customers to their vehicles if needed. Help patrons exit parking garage safely. Give directions to nearest highways or destination. Direct pedestrian traffic as required to ensure their safe passage across roadways and in proximity to moving vehicles. In certain positions, parking attendants may be required to use tickets scanners or point-of-sale technology to validate prepaid parking tickets and/or process credit card sales of onsite purchases of parking accommodations. Report any suspected illegal activity occurring in immediate area of assignment to supervisors as soon as possible. Shall conduct themselves in a professional and positive manner at all times Maintain a firm but fair attitude when dealing with parking issues Exercise courtesy and respect when dealing with all people on site at event Dress (Uniforms)
All parking personnel shall wear high-visibility vests or other such identifying apparel provided by Walmart AMP as to distinguish them as employees and also provide for their increased safety. These vests are to be worn at all times while parking staff are deployed in position at parking lots or in streets controlling traffic. Parking Staff Eligibility
All personnel hired for work as parking/traffic attendants shall meet the following minimum requirements: Must be 16 years of age Must be able to stand for long periods of time. Must be physically able to run and move quickly if situation requires Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces. Perform related duties as assigned by supervisor Maintain security and safety requirements as defined by operations guidelines. Maintain compliance with all company policies and procedures Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested. Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces. Perform related duties as assigned by supervisor Maintain security and safety requirements as defined by operations guidelines. Maintain compliance with all company policies and procedures Minimum Qualifications
The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education, Training, Traits
High school diploma or GED required Strong communications skills and the ability to interact with many different types of people An on-going desire to learn and improve Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events. Must be able to read signs and follow simple oral and written instructions. Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality. Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Work Experience
Six months experience in a customer service environment preferred Physical
Must be able to lift and carry up to 50 lbs. Must be able to talk, listen and speak clearly (on telephone) Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes Must be able to endure sitting or standing for extended periods of time Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces. Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events
#J-18808-Ljbffr