Cedarhurst Senior Living
Concierge
at Cedarhurst Senior Living
About Cedarhurst Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.
Position Summary The Concierge, reporting directly to the Executive Director, serves as the first point of contact for residents, families, visitors and staff, ensuring a warm welcome and exceptional customer service experience. This position plays a key role in creating a safe, organized and supportive community environment by monitoring entry and exit points, assisting with resident needs, coordinating communications and supporting daily operations. In addition to managing front‑desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office and Sales & Marketing teams, helping to maintain smooth community operations and a positive resident experience.
Essential Functions
Welcome residents, visitors and guests, providing exceptional customer service and assistance to those entering the community.
Monitor the community’s entry and exit points, signing in guests and residents and ensuring compliance with safety protocols.
Regularly engage with residents to help them feel valued and cared for.
Receive and distribute mail and packages.
Manage external and internal calls, taking and communicating messages and forwarding calls to the appropriate person or department.
Assist the Executive Director and Business Office Manager with clerical and administrative duties, and assist the Sales & Marketing team with taking sales inquiries as needed.
Assist residents with scheduling personal transportation services and making reservations for community events in conjunction with the Life Enrichment Director.
Manage sale of guest meals and initiate credit‑card transactions for guest meal sales when necessary.
Submit all work‑order requests to Maintenance on behalf of residents.
Monitor emergency response system and fire alarm panel.
Ensure effective communication is used by community staff with residents’ families regarding residents’ care, encompassing physical, personal and emotional well‑being.
Work well with others, take direction from management and take initiative in conflict intervention and resolution for residents, families, employees and others as needed.
Other duties as assigned.
Qualifications
High School Diploma or equivalent preferred.
Previous experience in a customer‑service role, preferably in a senior living facility, healthcare, hospitality or similar setting preferred.
CPR or BLS certification preferred.
Proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web‑based platforms, electronic health record systems and any HR‑related systems as applicable.
Working Conditions
The position may require walking or standing for extended periods and moving throughout the community, resident apartments and other areas.
The employee may occasionally be required to stoop, kneel, crouch or crawl, as well as climb or balance.
Effective communication of verbal and written information is required.
The employee may need to lift up to 50 pounds independently and up to 200 pounds with assistance.
All infection prevention and control protocols, including the use of personal protective equipment (PPE), must be followed.
The role involves active participation in staff activities aimed at fostering teamwork, unity and morale, acting as a collaborative team player and creating a supportive work environment.
Employees must stay current on all training and ongoing education initiatives and pursue self‑improvement and opportunities for continuous learning.
We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.
Cedarhurst considers the health and safety of its residents, family members and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.
Seniority Level Entry level
Employment type Part‑time
Job function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr
at Cedarhurst Senior Living
About Cedarhurst Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.
Position Summary The Concierge, reporting directly to the Executive Director, serves as the first point of contact for residents, families, visitors and staff, ensuring a warm welcome and exceptional customer service experience. This position plays a key role in creating a safe, organized and supportive community environment by monitoring entry and exit points, assisting with resident needs, coordinating communications and supporting daily operations. In addition to managing front‑desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office and Sales & Marketing teams, helping to maintain smooth community operations and a positive resident experience.
Essential Functions
Welcome residents, visitors and guests, providing exceptional customer service and assistance to those entering the community.
Monitor the community’s entry and exit points, signing in guests and residents and ensuring compliance with safety protocols.
Regularly engage with residents to help them feel valued and cared for.
Receive and distribute mail and packages.
Manage external and internal calls, taking and communicating messages and forwarding calls to the appropriate person or department.
Assist the Executive Director and Business Office Manager with clerical and administrative duties, and assist the Sales & Marketing team with taking sales inquiries as needed.
Assist residents with scheduling personal transportation services and making reservations for community events in conjunction with the Life Enrichment Director.
Manage sale of guest meals and initiate credit‑card transactions for guest meal sales when necessary.
Submit all work‑order requests to Maintenance on behalf of residents.
Monitor emergency response system and fire alarm panel.
Ensure effective communication is used by community staff with residents’ families regarding residents’ care, encompassing physical, personal and emotional well‑being.
Work well with others, take direction from management and take initiative in conflict intervention and resolution for residents, families, employees and others as needed.
Other duties as assigned.
Qualifications
High School Diploma or equivalent preferred.
Previous experience in a customer‑service role, preferably in a senior living facility, healthcare, hospitality or similar setting preferred.
CPR or BLS certification preferred.
Proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web‑based platforms, electronic health record systems and any HR‑related systems as applicable.
Working Conditions
The position may require walking or standing for extended periods and moving throughout the community, resident apartments and other areas.
The employee may occasionally be required to stoop, kneel, crouch or crawl, as well as climb or balance.
Effective communication of verbal and written information is required.
The employee may need to lift up to 50 pounds independently and up to 200 pounds with assistance.
All infection prevention and control protocols, including the use of personal protective equipment (PPE), must be followed.
The role involves active participation in staff activities aimed at fostering teamwork, unity and morale, acting as a collaborative team player and creating a supportive work environment.
Employees must stay current on all training and ongoing education initiatives and pursue self‑improvement and opportunities for continuous learning.
We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.
Cedarhurst considers the health and safety of its residents, family members and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.
Seniority Level Entry level
Employment type Part‑time
Job function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr