H-E-B
Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
Responsibilities
Maintain a well-stocked, well-maintained department while providing superior customer service.
Prepare, package, and merchandise fresh product daily while maintaining all department and food safety/sanitation standards.
Specialize in a production area such as a Tortilleria.
Become an Owner in the company upon eligibility, demonstrating commitment, hard work, focus on quality, and customer service.
Show passion for results and initiative to step up and do what needs to be done.
We Are Looking For
High school diploma.
Communication and interpersonal skills; ability to work in a fast-paced environment.
Ideal candidate includes HEART FOR PEOPLE, HEAD FOR BUSINESS, and PASSION FOR RESULTS.
What Is the Work?
Customer Service:
Proactively provide superior customer service.
Take orders from customers by telephone or in person.
Answer customer questions regarding products and assist them with selections.
Work independently with minimal supervision.
Food Service / Production:
Apply expertise to prepare, package, and merchandise fresh product effectively; focus on inspecting for quality.
Slices, packages, labels, rotates, and culls products for poor quality.
Assist in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria).
Sales:
Use advanced selling techniques and product knowledge to meet customer needs and build department sales.
Food Safety:
Cleans and sanitizes display cases.
Operates and maintains all/equipment properly.
Complies with H-E-B food safety and sanitation standards.
Complies with department/store operating procedures.
Additional Department-Specific Responsibilities:
Bakery:
Records production and shrink to aid in production planning.
Assists in technical areas as needed (e.g., baking, frying, decorating).
Culls bakery products for poor quality, expiration dates.
Deli:
Ensures service counter customers are greeted and taken care of timely.
Manages Make Ready application (TMR) for e-Commerce orders throughout the day.
Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared per planner.
Performs inventory management processes (MSI, PAW) as required.
Assists in training other Partners.
If applicable, ensures catering orders are prepared and ready in time for customer pickup.
Communicates product inventory concerns to Lead or Manager.
Provides product demos and education to customers.
Ensures all sanitation and maintenance tasks for deli slicers are followed.
Prepared Foods:
Serves/packages products at customer’s request.
Educates customers on preparation/reheating instructions of prepared foods.
Prepackages condiments (sauces, dressings) for prepared food items.
Cuts, slices, dices, chops food in preparation for chef.
What Is Your Background?
Minimum age 18 (mandatory).
High school diploma or equivalent.
1+ years of experience.
Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance.
Do You Have What It Takes to be a Fit H-E-B Food Service Specialist?
Knowledge of computer systems and equipment (PC, symbol, scales, label machine).
Strong customer service skills.
Communication and interpersonal skills.
Reading and writing skills.
Planning and organizing skills.
Function in a fast-paced, retail environment, in detailed and precise tasks.
Work with customers, staying attentive to their needs.
Perform the following, based on your department:
Physical Demands
Bakery: Constantly reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.
Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
While there may be exceptions, the measurements noted are generally defined as–Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day.
It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. 08-2021
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Responsibilities
Maintain a well-stocked, well-maintained department while providing superior customer service.
Prepare, package, and merchandise fresh product daily while maintaining all department and food safety/sanitation standards.
Specialize in a production area such as a Tortilleria.
Become an Owner in the company upon eligibility, demonstrating commitment, hard work, focus on quality, and customer service.
Show passion for results and initiative to step up and do what needs to be done.
We Are Looking For
High school diploma.
Communication and interpersonal skills; ability to work in a fast-paced environment.
Ideal candidate includes HEART FOR PEOPLE, HEAD FOR BUSINESS, and PASSION FOR RESULTS.
What Is the Work?
Customer Service:
Proactively provide superior customer service.
Take orders from customers by telephone or in person.
Answer customer questions regarding products and assist them with selections.
Work independently with minimal supervision.
Food Service / Production:
Apply expertise to prepare, package, and merchandise fresh product effectively; focus on inspecting for quality.
Slices, packages, labels, rotates, and culls products for poor quality.
Assist in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria).
Sales:
Use advanced selling techniques and product knowledge to meet customer needs and build department sales.
Food Safety:
Cleans and sanitizes display cases.
Operates and maintains all/equipment properly.
Complies with H-E-B food safety and sanitation standards.
Complies with department/store operating procedures.
Additional Department-Specific Responsibilities:
Bakery:
Records production and shrink to aid in production planning.
Assists in technical areas as needed (e.g., baking, frying, decorating).
Culls bakery products for poor quality, expiration dates.
Deli:
Ensures service counter customers are greeted and taken care of timely.
Manages Make Ready application (TMR) for e-Commerce orders throughout the day.
Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared per planner.
Performs inventory management processes (MSI, PAW) as required.
Assists in training other Partners.
If applicable, ensures catering orders are prepared and ready in time for customer pickup.
Communicates product inventory concerns to Lead or Manager.
Provides product demos and education to customers.
Ensures all sanitation and maintenance tasks for deli slicers are followed.
Prepared Foods:
Serves/packages products at customer’s request.
Educates customers on preparation/reheating instructions of prepared foods.
Prepackages condiments (sauces, dressings) for prepared food items.
Cuts, slices, dices, chops food in preparation for chef.
What Is Your Background?
Minimum age 18 (mandatory).
High school diploma or equivalent.
1+ years of experience.
Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance.
Do You Have What It Takes to be a Fit H-E-B Food Service Specialist?
Knowledge of computer systems and equipment (PC, symbol, scales, label machine).
Strong customer service skills.
Communication and interpersonal skills.
Reading and writing skills.
Planning and organizing skills.
Function in a fast-paced, retail environment, in detailed and precise tasks.
Work with customers, staying attentive to their needs.
Perform the following, based on your department:
Physical Demands
Bakery: Constantly reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.
Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
While there may be exceptions, the measurements noted are generally defined as–Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day.
It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. 08-2021
#J-18808-Ljbffr