AAA-The Auto Club Group
Roadside Assistance Technician / Tow Driver
AAA-The Auto Club Group, Milwaukee, Wisconsin, United States, 53244
Roadside Assistance Technician / Tow Driver
Apply for the Roadside Assistance Technician / Tow Driver role at AAA-The Auto Club Group.
About the Role You will be part of our Emergency Roadside Assistance team, known as "Everyday Heroes," delivering peace of mind to members by navigating vehicle issues and restoring them safely to the road.
Key Responsibilities
Operate a full‑size or mini service truck or tow truck and associated equipment to assist AAA members, employees and other motorists.
Utilize GPS and maps to locate member breakdown sites.
Service vehicles by providing fuel, testing and replacing batteries, performing jump‑starts, lock‑out service, and changing/inflating flat tires.
Arrange for or tow a member’s vehicle when it cannot be started or is unsafe to drive.
Ensure 100% member satisfaction through excellent customer service.
Offer value to members through On‑The‑Go Tow or battery tests/sales.
Provide support at special events such as parades, travel shows, Car Care or Public Relations events.
Benefits & Compensation
Hourly rates starting at $24.04 for Wisconsin; pay determined by experience and may exceed the starting rate.
Overtime earning potential at time and a half the hourly wage.
Shift premiums: 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am.
$1,000 sign‑on bonus; split payout at 90 and 180 days of employment.
$250 Quarterly Perfect Attendance bonus.
Fully paid training.
Medical, dental and vision benefits.
401(k) with employer match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays.
Paid volunteer day annually.
Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
AAA Membership.
Discounts, perks, rewards and much more.
Required Qualifications
High school diploma or equivalent and a valid driver’s license.
21 years of age or older.
Valid state driver’s license with minimal driving infractions or incidents.
If employed in Illinois, possession of a valid Illinois C‑NonCDL driver’s license is required.
Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records.
Strong customer service skills, including effective communication with members.
Ability to lift materials weighing up to 75 pounds.
Successful completion of drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).
Preferred Qualifications
Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jump‑starts, lock‑out service, and changing/inflating flat tires.
Prior tow truck driver or roadside service experience.
Ability to safely operate wheel lifts, flatbeds, dolly towing equipment and full‑size or mini service vehicles; commercial driving experience preferred.
Work Environment Provides roadside service to AAA members. Primarily outdoors with frequent exposure to road hazards and temperature extremes (up to 95% of work time). Less than 5% of time spent in a temperature‑controlled office environment.
About AAA AAA The Auto Club Group (ACG) provides membership, travel, insurance, and financial services to approximately 14 million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is the second largest AAA club in North America. We invest in advanced technology, pursue innovative products, and hire a highly skilled workforce to deliver quality service and help members enjoy life’s journey.
Equal Opportunity The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
Interested in learning more? Apply today!
#J-18808-Ljbffr
About the Role You will be part of our Emergency Roadside Assistance team, known as "Everyday Heroes," delivering peace of mind to members by navigating vehicle issues and restoring them safely to the road.
Key Responsibilities
Operate a full‑size or mini service truck or tow truck and associated equipment to assist AAA members, employees and other motorists.
Utilize GPS and maps to locate member breakdown sites.
Service vehicles by providing fuel, testing and replacing batteries, performing jump‑starts, lock‑out service, and changing/inflating flat tires.
Arrange for or tow a member’s vehicle when it cannot be started or is unsafe to drive.
Ensure 100% member satisfaction through excellent customer service.
Offer value to members through On‑The‑Go Tow or battery tests/sales.
Provide support at special events such as parades, travel shows, Car Care or Public Relations events.
Benefits & Compensation
Hourly rates starting at $24.04 for Wisconsin; pay determined by experience and may exceed the starting rate.
Overtime earning potential at time and a half the hourly wage.
Shift premiums: 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am.
$1,000 sign‑on bonus; split payout at 90 and 180 days of employment.
$250 Quarterly Perfect Attendance bonus.
Fully paid training.
Medical, dental and vision benefits.
401(k) with employer match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays.
Paid volunteer day annually.
Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
AAA Membership.
Discounts, perks, rewards and much more.
Required Qualifications
High school diploma or equivalent and a valid driver’s license.
21 years of age or older.
Valid state driver’s license with minimal driving infractions or incidents.
If employed in Illinois, possession of a valid Illinois C‑NonCDL driver’s license is required.
Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records.
Strong customer service skills, including effective communication with members.
Ability to lift materials weighing up to 75 pounds.
Successful completion of drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).
Preferred Qualifications
Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jump‑starts, lock‑out service, and changing/inflating flat tires.
Prior tow truck driver or roadside service experience.
Ability to safely operate wheel lifts, flatbeds, dolly towing equipment and full‑size or mini service vehicles; commercial driving experience preferred.
Work Environment Provides roadside service to AAA members. Primarily outdoors with frequent exposure to road hazards and temperature extremes (up to 95% of work time). Less than 5% of time spent in a temperature‑controlled office environment.
About AAA AAA The Auto Club Group (ACG) provides membership, travel, insurance, and financial services to approximately 14 million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is the second largest AAA club in North America. We invest in advanced technology, pursue innovative products, and hire a highly skilled workforce to deliver quality service and help members enjoy life’s journey.
Equal Opportunity The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
Interested in learning more? Apply today!
#J-18808-Ljbffr