Gr8ttek
IT Field Support Technician_Syracuse
at Gr8ttek
5 days ago — Be among the first 25 applicants.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
Dell/Lenovo paid certification training.
Responsibilities and Skills
Communicating clearly in written and verbal form
Accepting and delivering all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Providing customer break‑fix support for designated equipment
Possess excellent customer service skills
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Benefits $40 per call / $5 per call per diem
Dell/Lenovo paid certification training.
Requirements
Typically requires technical school certification or equivalent and 1‑2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and/ou move various computer equipment up to 50 lbs
Valid driver’s license
Reliable transportation with valid registration and adequate insurance (Additional requirements may exist if offer of employment is extended)
Must own a basic repair tool kit
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Syracuse, NY $76,500.00–$127,500.00 1 day ago
#J-18808-Ljbffr
5 days ago — Be among the first 25 applicants.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
Dell/Lenovo paid certification training.
Responsibilities and Skills
Communicating clearly in written and verbal form
Accepting and delivering all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Providing customer break‑fix support for designated equipment
Possess excellent customer service skills
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Benefits $40 per call / $5 per call per diem
Dell/Lenovo paid certification training.
Requirements
Typically requires technical school certification or equivalent and 1‑2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and/ou move various computer equipment up to 50 lbs
Valid driver’s license
Reliable transportation with valid registration and adequate insurance (Additional requirements may exist if offer of employment is extended)
Must own a basic repair tool kit
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Syracuse, NY $76,500.00–$127,500.00 1 day ago
#J-18808-Ljbffr