Lodgco Hospitality
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This range is provided by Lodgco Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $16.00/hr - $16.00/hr
Join Our Team Today!
Lodgco Hospitality is seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of guest service in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and specialrequests
Understanding of daily hotel operations, policies, procedures, and internalrules
Knowledge of Brand’s operating systems and Brand’s customer loyaltyprograms
Familiar with guest rooms, locations, amenities, features, and all other servicesoffered
Knowledge of room rates, packages, discounts, andpromotions
Ensure proper credit when checking out guest(s) and handle late chargesaccordingly
Knowledge of cash handling and bank procedures to check out allguest(s)
Bank out at end of shift by following dropprocedures
Answer phones, handle mail, and takemessages
Assist guests with problems and questions; ensure all guest problems areresolved
Knowledge about the city, local area, andattractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalksand frontentry
Know all emergency procedures and the proper action totake
Operate safe depositboxes
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Excellent communication, both verbal and written
Strong computer skills and phone etiquette
Must be able to multi-task
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required
SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Day-1 benefits
Paid time off
Team member discounts
401(k) with company match
And more!
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends.
WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, please visit www.lodgco.net
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
This range is provided by Lodgco Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $16.00/hr - $16.00/hr
Join Our Team Today!
Lodgco Hospitality is seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of guest service in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and specialrequests
Understanding of daily hotel operations, policies, procedures, and internalrules
Knowledge of Brand’s operating systems and Brand’s customer loyaltyprograms
Familiar with guest rooms, locations, amenities, features, and all other servicesoffered
Knowledge of room rates, packages, discounts, andpromotions
Ensure proper credit when checking out guest(s) and handle late chargesaccordingly
Knowledge of cash handling and bank procedures to check out allguest(s)
Bank out at end of shift by following dropprocedures
Answer phones, handle mail, and takemessages
Assist guests with problems and questions; ensure all guest problems areresolved
Knowledge about the city, local area, andattractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalksand frontentry
Know all emergency procedures and the proper action totake
Operate safe depositboxes
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Excellent communication, both verbal and written
Strong computer skills and phone etiquette
Must be able to multi-task
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required
SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Day-1 benefits
Paid time off
Team member discounts
401(k) with company match
And more!
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends.
WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, please visit www.lodgco.net
#J-18808-Ljbffr