Hobbs & Associates, Inc.
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Service Dispatcher
role at
Hobbs & Associates, Inc.
Job Title:
Service Dispatcher
Job Location:
Elkridge, MD
Reports to:
Service Manager
FLSA Status:
Exempt
Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.
Essential Duties and Responsibilities
Provide customer coordination and scheduling for service requests received through our Service phone line and email.
Support the customer service process by working extensively with all departments as necessary.
Provide superior customer service to both external and internal customers by exceeding expectations through clear communication.
Coordinate equipment startup and service with our Service Technicians and customers.
Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
Complete required data entry for billing and documenting warranty claims.
Manage material procurement with manufacturers, ordering, release, and warranty management.
Follow up consistently to complete assigned duties.
Coordinate the transportation movements of the technician teams.
Forecast workload for 2-3 days out.
Invoice fully executed work orders to the customer.
Keep Operations forecast up to date and report it to Operations VP.
Experience and Requirements
2+ years experience dispatching teams and/or similar scheduling.
Excellent communication skills and a positive, friendly customer‑service manner.
Ability to multi‑task and prioritize day‑to‑day responsibilities.
Detail‑oriented, organized, results‑driven individual capable of working well in a fast‑paced environment.
Proficiency in computer software and aptitude for learning new systems and tools. Geographical knowledge of service area or map‑reading skills is an additional requirement.
HVAC parts/equipment experience preferred.
Experience with FACTS Accounting Software preferred.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
EAP
Pet Insurance
STD/LTD
Critical Illness/Accident
PTO
Employee Development
Air Control Concepts & Operating Company are Equal Opportunity Employers.
#J-18808-Ljbffr
Service Dispatcher
role at
Hobbs & Associates, Inc.
Job Title:
Service Dispatcher
Job Location:
Elkridge, MD
Reports to:
Service Manager
FLSA Status:
Exempt
Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.
Essential Duties and Responsibilities
Provide customer coordination and scheduling for service requests received through our Service phone line and email.
Support the customer service process by working extensively with all departments as necessary.
Provide superior customer service to both external and internal customers by exceeding expectations through clear communication.
Coordinate equipment startup and service with our Service Technicians and customers.
Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
Complete required data entry for billing and documenting warranty claims.
Manage material procurement with manufacturers, ordering, release, and warranty management.
Follow up consistently to complete assigned duties.
Coordinate the transportation movements of the technician teams.
Forecast workload for 2-3 days out.
Invoice fully executed work orders to the customer.
Keep Operations forecast up to date and report it to Operations VP.
Experience and Requirements
2+ years experience dispatching teams and/or similar scheduling.
Excellent communication skills and a positive, friendly customer‑service manner.
Ability to multi‑task and prioritize day‑to‑day responsibilities.
Detail‑oriented, organized, results‑driven individual capable of working well in a fast‑paced environment.
Proficiency in computer software and aptitude for learning new systems and tools. Geographical knowledge of service area or map‑reading skills is an additional requirement.
HVAC parts/equipment experience preferred.
Experience with FACTS Accounting Software preferred.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
EAP
Pet Insurance
STD/LTD
Critical Illness/Accident
PTO
Employee Development
Air Control Concepts & Operating Company are Equal Opportunity Employers.
#J-18808-Ljbffr