Core Development & Management
Member Services Representative Overnight
Core Development & Management, Bonney Lake, Washington, United States, 98391
Member Services Representative Overnight WA
2 days ago – Be among the first 25 applicants.
Core Development & Management provided pay range This range is provided by Core Development & Management. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Base pay range $17.00/hr - $22.00/hr
Overview At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values we strive to create an environment where greatness can be achieved by empowering all to improve. We create a positive community for all, empower opportunity for every member, respect everyone regardless of background, and pursue excellence in all we do for our community and business.
Who You Are
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Be a quick study with the ability to apply what you learn during online and hands‑on training.
Responsibilities As a Member Services Representative, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. We offer flexible overnight scheduling options for full‑time or part‑time shifts.
Greet members/guests as they enter and exit the club; assist with questions or concerns during check‑in.
Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, elevate issues to the Club Manager.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collection of unpaid balances, and membership transfers.
Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
Conduct prospective member calls and tours; assess their membership needs.
Execute retail transactions accurately while driving sales goals.
Regularly clean and sanitize all exercise equipment and Recovery Zone amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
Perform a comprehensive walk of all club areas, quickly fixing safety or policy issues and addressing cleanliness concerns.
Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
Competencies
Communicates openly and effectively.
Builds strong relationships.
Nurtures learning and growth.
Drives continuous improvement.
Champions CORE values.
Qualifications
Must be 18 years of age or older.
Willing to become CPR/AED Certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club during shifts.
Continual in‑person or phone communication to exchange information during shifts.
Must be able to lift up to 75 pounds.
Occasionally encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Move among different positions, including bending and twisting, to accomplish tasks.
Benefits
Employee perks and discounts. Additional benefits are available for full‑time employees – please inquire if you are interested in a full‑time role.
Pay Range Placement Statement Placement within the established pay range for this role will be determined based on a combination of factors:
Relevant skills.
Years and depth of experience.
Performance history.
Market competitiveness.
Geographic economic conditions, such as cost of living and local wage benchmarks.
Senior level
Entry level
Employment type
Full‑time
Job function
Other
Industries: Wellness and Fitness Services
Referrals increase your chances of interviewing at Core Development & Management by 2x.
#J-18808-Ljbffr
Core Development & Management provided pay range This range is provided by Core Development & Management. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Base pay range $17.00/hr - $22.00/hr
Overview At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values we strive to create an environment where greatness can be achieved by empowering all to improve. We create a positive community for all, empower opportunity for every member, respect everyone regardless of background, and pursue excellence in all we do for our community and business.
Who You Are
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Be a quick study with the ability to apply what you learn during online and hands‑on training.
Responsibilities As a Member Services Representative, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. We offer flexible overnight scheduling options for full‑time or part‑time shifts.
Greet members/guests as they enter and exit the club; assist with questions or concerns during check‑in.
Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, elevate issues to the Club Manager.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collection of unpaid balances, and membership transfers.
Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
Conduct prospective member calls and tours; assess their membership needs.
Execute retail transactions accurately while driving sales goals.
Regularly clean and sanitize all exercise equipment and Recovery Zone amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
Perform a comprehensive walk of all club areas, quickly fixing safety or policy issues and addressing cleanliness concerns.
Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
Competencies
Communicates openly and effectively.
Builds strong relationships.
Nurtures learning and growth.
Drives continuous improvement.
Champions CORE values.
Qualifications
Must be 18 years of age or older.
Willing to become CPR/AED Certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club during shifts.
Continual in‑person or phone communication to exchange information during shifts.
Must be able to lift up to 75 pounds.
Occasionally encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Move among different positions, including bending and twisting, to accomplish tasks.
Benefits
Employee perks and discounts. Additional benefits are available for full‑time employees – please inquire if you are interested in a full‑time role.
Pay Range Placement Statement Placement within the established pay range for this role will be determined based on a combination of factors:
Relevant skills.
Years and depth of experience.
Performance history.
Market competitiveness.
Geographic economic conditions, such as cost of living and local wage benchmarks.
Senior level
Entry level
Employment type
Full‑time
Job function
Other
Industries: Wellness and Fitness Services
Referrals increase your chances of interviewing at Core Development & Management by 2x.
#J-18808-Ljbffr