Omni Hotels & Resorts
Guest Services & Events Supervisor
Omni Hotels & Resorts, Bretton Woods, New Hampshire, us, 03575
Guest Services Supervisor
Location: US-NH-Bretton Woods
Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.
Job Description To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.
Benefits
Comprehensive healthcare coverage with options for medical, dental, and vision plans.
Paid time off for relaxation and rejuvenation.
Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
Complementary Golf, Skiing and Riding.
Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.
Join us and thrive in an environment where your well-being is valued and supported.
Responsibilities
Maintain the Activity Concierge Desk as the information hub for guests of the resort
Assist in creating and implementing an ongoing training program that will include experiencing Resort dining outlets and activities
Implement MOS training monthly to ensure our associates are delivering the best guest experience possible
Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc.
Create staff schedules and maintain payroll based on occupancy
Administer the departments payroll
Maintain communication with all departments at the Resort
Assure coverage of the Activity Concierge Desk at all times
Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures, trail maps, etc.)
Maintain a library of regional information (i.e. directions, dining options, etc.)
Remain aware of resort dining schedules, events, etc. and be sure staff is kept up to date on all pertinent information
Qualifications
High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education.
Must have excellent interpersonal skills.
Must provide excellent service to internal and external customers.
Must have excellent oral and written communication skills.
Must be attentive to detail.
Must have excellent computer skills.
Must be pleasant and friendly.
Must be available to work flexible hours to include nights, weekends, and holidays.
Candidate must be able to successfully pass a pre-employment drug screening.
Must have a valid driver's license and an excellent driving record.
Must be available for scheduling based on business demands to include nights, weekends, and holidays.
Omni Hotels and Resorts is an equal opportunity employer.
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Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.
Job Description To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.
Benefits
Comprehensive healthcare coverage with options for medical, dental, and vision plans.
Paid time off for relaxation and rejuvenation.
Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
Complementary Golf, Skiing and Riding.
Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.
Join us and thrive in an environment where your well-being is valued and supported.
Responsibilities
Maintain the Activity Concierge Desk as the information hub for guests of the resort
Assist in creating and implementing an ongoing training program that will include experiencing Resort dining outlets and activities
Implement MOS training monthly to ensure our associates are delivering the best guest experience possible
Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc.
Create staff schedules and maintain payroll based on occupancy
Administer the departments payroll
Maintain communication with all departments at the Resort
Assure coverage of the Activity Concierge Desk at all times
Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures, trail maps, etc.)
Maintain a library of regional information (i.e. directions, dining options, etc.)
Remain aware of resort dining schedules, events, etc. and be sure staff is kept up to date on all pertinent information
Qualifications
High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education.
Must have excellent interpersonal skills.
Must provide excellent service to internal and external customers.
Must have excellent oral and written communication skills.
Must be attentive to detail.
Must have excellent computer skills.
Must be pleasant and friendly.
Must be available to work flexible hours to include nights, weekends, and holidays.
Candidate must be able to successfully pass a pre-employment drug screening.
Must have a valid driver's license and an excellent driving record.
Must be available for scheduling based on business demands to include nights, weekends, and holidays.
Omni Hotels and Resorts is an equal opportunity employer.
#J-18808-Ljbffr