TriHealth
Overview
Job Description Part‑time 30 hours per week at Good Samaritan Hospital in Clifton; great benefits! This position is responsible for the First Impression of the TriHealth hospitals; providing a warm welcome and greeting to all patients, visitors, and other guests. It requires excellent customer‑service skills, a professional appearance, and key behaviors that help guests feel important, listened to, and at ease. The role also provides guests with information about patient locations, assists them in getting to where they need, and responds to other information and needs. Resourcefulness, initiative, and flexibility are essential to meet expectations of internal (other team members) and external (patients, families, guests) customers. Adherence to Hospital/State/Federal HIPAA laws and standards, and knowledge of TriHealth departments, functions and locations, is mandatory. The position is located at key access points in the hospitals—main lobbies, secondary lobbies or high‑traffic hallways. Job Requirements
High School Diploma or GED or Other Related Field (Required) 2–3 Years Experience in Customer Service (Required) Excellent communication and customer service skills Ability to remain calm, friendly, at all times and in all situations Ability to de‑escalate issues and to escalate concerns as appropriate Member of a TriHealth council or committee Job Responsibilities
Adheres to HIPAA standards and patient/guest/team member confidentiality. Ensures guests reach their destinations by escorting them or explaining directions. Performs hourly rounds to check for environmental and other concerns; escalates concerns as needed. Serves as a liaison between treatment teams and families/visitors in waiting rooms; provides updates and pertinent information. Maintains and assumes responsibility for waiting room areas; escalates environmental/technical concerns as needed and promotes a clean environment. Utilizes EPIC and other tools to provide patient information and departmental information to guests. Acknowledges and greets 100% of guests with a smile, warm welcome, and friendly non‑verbal cues; exhibits key customer‑service behaviors aligned with TriHealth values, standards, and the TriHealth SERVE model. Other Related Information
A primary work location will be assigned, but the Guest Services Associate may be asked to float to other locations across the system to meet internal customer needs and staffing needs of the department. Working Conditions
Climbing – Rarely Concentrating – Occasionally Continuous Learning – Frequently Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Interpersonal Communication – Frequently Kneeling – Occasionally Lifting
Lifting 50+ Lbs. – Rarely Lifting
Pulling – Rarely Pushing – Frequently Reaching – Occasionally Reading – Consistently Sitting – Frequently Standing – Frequently Stooping – Occasionally Talking – Consistently Thinking/Reasoning – Frequently Use of Hands – Consistently Color Vision – Consistently Visual Acuity: Far – Frequently Visual Acuity: Near – Consistently Walking – Consistently TriHealth SERVE Standards and ALWAYS Behaviors
Serve: ALWAYS…
Welcome everyone by making eye contact, greeting with a smile, and saying “hello.” Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist. Refrain from using cell phones for personal reasons in public spaces or patient care areas.
Excel: ALWAYS…
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met. Offer patients and guests priority when waiting (lines, elevators). Work on improving quality, safety, and service.
Respect: ALWAYS…
Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about team members and other departments in front of patients and guests.
Value: ALWAYS…
Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.
Engage: ALWAYS…
Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community.
About Us
Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization’s values by offering comprehensive benefits packages, competitive wages, and milestone recognition. Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!
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Job Description Part‑time 30 hours per week at Good Samaritan Hospital in Clifton; great benefits! This position is responsible for the First Impression of the TriHealth hospitals; providing a warm welcome and greeting to all patients, visitors, and other guests. It requires excellent customer‑service skills, a professional appearance, and key behaviors that help guests feel important, listened to, and at ease. The role also provides guests with information about patient locations, assists them in getting to where they need, and responds to other information and needs. Resourcefulness, initiative, and flexibility are essential to meet expectations of internal (other team members) and external (patients, families, guests) customers. Adherence to Hospital/State/Federal HIPAA laws and standards, and knowledge of TriHealth departments, functions and locations, is mandatory. The position is located at key access points in the hospitals—main lobbies, secondary lobbies or high‑traffic hallways. Job Requirements
High School Diploma or GED or Other Related Field (Required) 2–3 Years Experience in Customer Service (Required) Excellent communication and customer service skills Ability to remain calm, friendly, at all times and in all situations Ability to de‑escalate issues and to escalate concerns as appropriate Member of a TriHealth council or committee Job Responsibilities
Adheres to HIPAA standards and patient/guest/team member confidentiality. Ensures guests reach their destinations by escorting them or explaining directions. Performs hourly rounds to check for environmental and other concerns; escalates concerns as needed. Serves as a liaison between treatment teams and families/visitors in waiting rooms; provides updates and pertinent information. Maintains and assumes responsibility for waiting room areas; escalates environmental/technical concerns as needed and promotes a clean environment. Utilizes EPIC and other tools to provide patient information and departmental information to guests. Acknowledges and greets 100% of guests with a smile, warm welcome, and friendly non‑verbal cues; exhibits key customer‑service behaviors aligned with TriHealth values, standards, and the TriHealth SERVE model. Other Related Information
A primary work location will be assigned, but the Guest Services Associate may be asked to float to other locations across the system to meet internal customer needs and staffing needs of the department. Working Conditions
Climbing – Rarely Concentrating – Occasionally Continuous Learning – Frequently Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Interpersonal Communication – Frequently Kneeling – Occasionally Lifting
Lifting 50+ Lbs. – Rarely Lifting
Pulling – Rarely Pushing – Frequently Reaching – Occasionally Reading – Consistently Sitting – Frequently Standing – Frequently Stooping – Occasionally Talking – Consistently Thinking/Reasoning – Frequently Use of Hands – Consistently Color Vision – Consistently Visual Acuity: Far – Frequently Visual Acuity: Near – Consistently Walking – Consistently TriHealth SERVE Standards and ALWAYS Behaviors
Serve: ALWAYS…
Welcome everyone by making eye contact, greeting with a smile, and saying “hello.” Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist. Refrain from using cell phones for personal reasons in public spaces or patient care areas.
Excel: ALWAYS…
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met. Offer patients and guests priority when waiting (lines, elevators). Work on improving quality, safety, and service.
Respect: ALWAYS…
Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about team members and other departments in front of patients and guests.
Value: ALWAYS…
Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.
Engage: ALWAYS…
Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community.
About Us
Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization’s values by offering comprehensive benefits packages, competitive wages, and milestone recognition. Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!
#J-18808-Ljbffr