Network180 - Kent County Community Mental Health
Help Desk/System Support Technician (25-167)
Network180 - Kent County Community Mental Health, Grand Rapids, Michigan, us, 49528
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Help Desk/System Support Technician (25-167)
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Network180 - Kent County Community Mental Health Req.# : 25-167 FTE : Full-time, Non-Exempt Unit : UAW Department:
Information Systems Compensation:
$22.55 - $31.57The final job offer is based on several factors (internal equity, skills, education, experience, and credentials). Attractive Benefits Package
Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement | Professional License reimbursement | Defined contribution retirement plan| Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more! Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. Position Details
We are seeking a Help Desk/System Support Technician to support the Information Systems department by providing first-line problem resolution for network180 system users, supporting in PC deployments, system monitoring and upgrades, and any network-related issues and upgrades. This position is 40 hours a week, Monday through Friday, from 10:00 am to 7:00 pm. The individual in this position will participate in an on-call rotation. This assignment is in person at 790 Fuller Ave NE Grand Rapids, Michigan 49503 with local travel. Minimum Qualifications
Bachelor’s degree in Computer Information Systems or related field Possession of a valid driver’s license and access to reliable transportation for job related use Experience with Microsoft Office products preferred Experience with SQL a plus but not required Excellent communication skills, both verbal and written Excellent organizational skills Lived experiences with mental illness/developmental disabilities/substance use disorders valued Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to network180 services within diverse communities preferred Any combination of education, training and experience providing the required knowledge, skills and abilities to perform the essential functions of the job will be considered. Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required. For a detailed job description and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or jobs@network180.org. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Help Desk/System Support Technician (25-167)
role at
Network180 - Kent County Community Mental Health Req.# : 25-167 FTE : Full-time, Non-Exempt Unit : UAW Department:
Information Systems Compensation:
$22.55 - $31.57The final job offer is based on several factors (internal equity, skills, education, experience, and credentials). Attractive Benefits Package
Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement | Professional License reimbursement | Defined contribution retirement plan| Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more! Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. Position Details
We are seeking a Help Desk/System Support Technician to support the Information Systems department by providing first-line problem resolution for network180 system users, supporting in PC deployments, system monitoring and upgrades, and any network-related issues and upgrades. This position is 40 hours a week, Monday through Friday, from 10:00 am to 7:00 pm. The individual in this position will participate in an on-call rotation. This assignment is in person at 790 Fuller Ave NE Grand Rapids, Michigan 49503 with local travel. Minimum Qualifications
Bachelor’s degree in Computer Information Systems or related field Possession of a valid driver’s license and access to reliable transportation for job related use Experience with Microsoft Office products preferred Experience with SQL a plus but not required Excellent communication skills, both verbal and written Excellent organizational skills Lived experiences with mental illness/developmental disabilities/substance use disorders valued Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to network180 services within diverse communities preferred Any combination of education, training and experience providing the required knowledge, skills and abilities to perform the essential functions of the job will be considered. Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required. For a detailed job description and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or jobs@network180.org. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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