Church's Texas Chicken
Direct message the job poster from Church's Texas Chicken
Human Resources Generalist at Church’s Chicken Preferred Location : Nashville, Indianapolis, or the Chicago Area
Role Overview
The Area Franchise Lead II supports Church’s Texas Chicken (CTC) franchisees and U.S. markets to ensure success in key areas: portfolio management, sales growth, profitability, market plan execution, asset transformation, new restaurant openings, and operational excellence.
Core Responsibilities
Market Planning:
Develop and execute market plans across operations, marketing, assets, finance, and technology; track KPIs with regular check-ins.
Portfolio Management:
Partner with medium and large franchisees to implement strategic initiatives, ensure brand compliance, and drive quarterly goals.
Franchise Relations:
Build strong relationships, support business planning, marketing, and operational compliance.
Sales & Profitability:
Monitor performance, guide improvement plans, and leverage financial tools to enhance unit-level profitability.
New Restaurant & Reimage Support:
Lead countdown calls, provide on-site opening support, and coordinate reimage updates.
Franchise Business Reviews:
Conduct reviews, create improvement plans, and schedule follow-ups.
Guest Satisfaction:
Monitor scorecards, review service metrics, and ensure proper execution of LTOs.
Training & Compliance:
Drive certification standards, roll out new initiatives, and enforce corrective actions for brand standards.
Continuous Development:
Participate in workshops, marketing meetings, and leadership development activities.
Qualifications
7+ years in QSR or multi-unit restaurant operations
Experience in hiring, training, and people development
Strong knowledge of franchise agreements and compliance
Excellent communication, leadership, and organizational skills
Bilingual a plus; ethical and independent work style
#J-18808-Ljbffr
Human Resources Generalist at Church’s Chicken Preferred Location : Nashville, Indianapolis, or the Chicago Area
Role Overview
The Area Franchise Lead II supports Church’s Texas Chicken (CTC) franchisees and U.S. markets to ensure success in key areas: portfolio management, sales growth, profitability, market plan execution, asset transformation, new restaurant openings, and operational excellence.
Core Responsibilities
Market Planning:
Develop and execute market plans across operations, marketing, assets, finance, and technology; track KPIs with regular check-ins.
Portfolio Management:
Partner with medium and large franchisees to implement strategic initiatives, ensure brand compliance, and drive quarterly goals.
Franchise Relations:
Build strong relationships, support business planning, marketing, and operational compliance.
Sales & Profitability:
Monitor performance, guide improvement plans, and leverage financial tools to enhance unit-level profitability.
New Restaurant & Reimage Support:
Lead countdown calls, provide on-site opening support, and coordinate reimage updates.
Franchise Business Reviews:
Conduct reviews, create improvement plans, and schedule follow-ups.
Guest Satisfaction:
Monitor scorecards, review service metrics, and ensure proper execution of LTOs.
Training & Compliance:
Drive certification standards, roll out new initiatives, and enforce corrective actions for brand standards.
Continuous Development:
Participate in workshops, marketing meetings, and leadership development activities.
Qualifications
7+ years in QSR or multi-unit restaurant operations
Experience in hiring, training, and people development
Strong knowledge of franchise agreements and compliance
Excellent communication, leadership, and organizational skills
Bilingual a plus; ethical and independent work style
#J-18808-Ljbffr