Spire Hospitality
Join to apply for the
Front Desk Agent
role at
Spire Hospitality .
Join the team at
The Grove Resort & Water Park Orlando , where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, our resort offers employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award‑winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.
Our latest addition,
The Terraces at The Grove , brings a modern, adult‑centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire‑pit seating area, a gym, and BYTE, a grab‑and‑go market. Employees at The Grove enjoy a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando’s vibrant hospitality industry. If you’re ready to work in an inspiring, energetic setting with an amazing team, we’d love to hear from you! Join us and make every day extraordinary.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits
Early Pay & Earned Wage Access – get paid before payday
Medical, dental, vision
Pet discount program
Identity theft protection
Pre‑paid legal support
Flexible spending accounts
Matched 401(k)
Life, critical accident or illness
Short‑ and long‑term disability
Paid time off
Wellness programs
Hotel discounts
In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions
Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check‑in and check‑out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery
Hotel Specific
Perform duties across multiple outlets on the property as required
Physical Demands
Ability to lift, carry, push or pull 10 lbs
Primarily standing for the majority of the shift
Qualifications Education
High school diploma or its equivalent
Experience
One year of Front Desk experience in hotels preferred
One year of experience working in customer service or a guest‑facing role required
Full understanding and comfort working on a computer with MS Suite – Outlook, Word, Excel
Previous experience with hotel PMS systems a plus (examples: OPERA, OnQ, Maestro)
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.
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Front Desk Agent
role at
Spire Hospitality .
Join the team at
The Grove Resort & Water Park Orlando , where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, our resort offers employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award‑winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.
Our latest addition,
The Terraces at The Grove , brings a modern, adult‑centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire‑pit seating area, a gym, and BYTE, a grab‑and‑go market. Employees at The Grove enjoy a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando’s vibrant hospitality industry. If you’re ready to work in an inspiring, energetic setting with an amazing team, we’d love to hear from you! Join us and make every day extraordinary.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits
Early Pay & Earned Wage Access – get paid before payday
Medical, dental, vision
Pet discount program
Identity theft protection
Pre‑paid legal support
Flexible spending accounts
Matched 401(k)
Life, critical accident or illness
Short‑ and long‑term disability
Paid time off
Wellness programs
Hotel discounts
In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions
Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check‑in and check‑out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery
Hotel Specific
Perform duties across multiple outlets on the property as required
Physical Demands
Ability to lift, carry, push or pull 10 lbs
Primarily standing for the majority of the shift
Qualifications Education
High school diploma or its equivalent
Experience
One year of Front Desk experience in hotels preferred
One year of experience working in customer service or a guest‑facing role required
Full understanding and comfort working on a computer with MS Suite – Outlook, Word, Excel
Previous experience with hotel PMS systems a plus (examples: OPERA, OnQ, Maestro)
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.
#J-18808-Ljbffr