Four Seasons Hotels and Resorts
Host for the Restaurant + Bar
Four Seasons Hotels and Resorts, Calistoga, California, United States, 94515
Host for Restaurant + Bar – Four Seasons Napa Valley
Four Seasons Resort & Residences in Napa Valley is seeking a Host/Hostess to greet guests, manage reservations, and maintain service standards for our restaurants.
About the Location Wine country luxury in the food and wine capital of North America. Experience Michelin‑starred Auro and Truss Restaurant + Bar, spa rituals, and world‑class service.
About the Role The Host is the first impression of our restaurants, responsible for seating guests, managing reservation flow, and ensuring a smooth dining experience.
What You Will Do
Seat guests promptly at a table pre‑set for the number in the party and according to guest preference and service sequence and standards.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set‑up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team.
Answer telephones and email according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co‑workers and supervisors.
Complete special projects (menu changes, signage, etc.) as instructed.
Ensure proper table set‑up and make minor adjustments as needed.
Take guests orders.
Plate and prepare food items.
Perform other tasks or projects as assigned by management.
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
What You Bring
High School education or equivalent experience.
Six to twelve months of restaurant, food and beverage, or equivalent experience is required.
Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit.
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
Must be flexible with schedule – Able to work weekdays, weekends, holidays, evening/overnight shifts.
Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions.
Ability to multi‑task in a high volume and demanding environment.
Strong computer skills.
Strong problem solving skills, ability to handle difficult situations and guests.
Requires reading, writing and oral proficiency in the English language.
This position is
NOT
eligible for work sponsorship or visa. Candidates must possess valid U.S. work authorization.
What We Offer
Hourly: $23.59
Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels & Resorts
Complimentary Employee Meals
401k Retirement Plans
Schedule & Hours
Open availability
Flexible for early morning, mid‑day, and evening shifts in order to support 24/7 operational business needs
To apply, click the “APPLY” button, complete the short questionnaire, and attach your resume/CV in PDF or Word format. Applications/Resumes will only be accepted through this website. Do not email your information.
Learn more about what it is like to work at Four Seasons: http://jobs.fourseasons.com/ and follow us on LinkedIn, Instagram, and other social media platforms. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. To access the “EEOC is The Law” Information poster please visit Know Your Rights. Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC poster please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Customer Service
Industry Travel Arrangements and Hospitality
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About the Location Wine country luxury in the food and wine capital of North America. Experience Michelin‑starred Auro and Truss Restaurant + Bar, spa rituals, and world‑class service.
About the Role The Host is the first impression of our restaurants, responsible for seating guests, managing reservation flow, and ensuring a smooth dining experience.
What You Will Do
Seat guests promptly at a table pre‑set for the number in the party and according to guest preference and service sequence and standards.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set‑up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team.
Answer telephones and email according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co‑workers and supervisors.
Complete special projects (menu changes, signage, etc.) as instructed.
Ensure proper table set‑up and make minor adjustments as needed.
Take guests orders.
Plate and prepare food items.
Perform other tasks or projects as assigned by management.
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
What You Bring
High School education or equivalent experience.
Six to twelve months of restaurant, food and beverage, or equivalent experience is required.
Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit.
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
Must be flexible with schedule – Able to work weekdays, weekends, holidays, evening/overnight shifts.
Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions.
Ability to multi‑task in a high volume and demanding environment.
Strong computer skills.
Strong problem solving skills, ability to handle difficult situations and guests.
Requires reading, writing and oral proficiency in the English language.
This position is
NOT
eligible for work sponsorship or visa. Candidates must possess valid U.S. work authorization.
What We Offer
Hourly: $23.59
Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels & Resorts
Complimentary Employee Meals
401k Retirement Plans
Schedule & Hours
Open availability
Flexible for early morning, mid‑day, and evening shifts in order to support 24/7 operational business needs
To apply, click the “APPLY” button, complete the short questionnaire, and attach your resume/CV in PDF or Word format. Applications/Resumes will only be accepted through this website. Do not email your information.
Learn more about what it is like to work at Four Seasons: http://jobs.fourseasons.com/ and follow us on LinkedIn, Instagram, and other social media platforms. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. To access the “EEOC is The Law” Information poster please visit Know Your Rights. Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC poster please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Customer Service
Industry Travel Arrangements and Hospitality
#J-18808-Ljbffr