ITG Communications, LLC
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Field Technician
role at
ITG Communications, LLC
Job Description: Cable technicians install and repair telecommunications cables—phone lines, internet cables, or cable television—in homes and businesses. The role requires strong customer service skills, technical proficiency with diagnostic equipment, and the ability to perform quality‑control inspections. Candidates must have a good driving record with limited tickets, be able to use a 28’ ladder (75lbs), work early/late hours, and maintain safe driving practices while operating a company‑owned vehicle.
Responsibilities
Service and troubleshoot cable products.
Complete work orders and obtain proper signatures for accurate billing.
Ensure all installation work meets quality standards.
Report to dispatch according to company procedures.
Assist with work overflow.
Follow all company policies and procedures.
Adhere to safety policy.
Perform installation work as required.
Perform quality‑control inspections.
Help train other technicians when needed.
Conduct quality‑control inspections on your own work.
Drive company vehicle.
Install HSD/cable/phone service per work order.
Communicate with supervisors and customers.
Manage time effectively and meet scheduled timeframes.
Requirements
Education and Experience
Ability to apply common sense to carry out instructions in written, oral, or diagram form.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
Basic arithmetic skills (addition, subtraction, multiplication, division) with units of weight, volume, and money.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information clearly in one‑on‑one or small group settings.
Physical requirements: stand, walk, sit; use hands to handle or feel; reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl.
Ability to lift up to 75 lbs and maintain all safety expectations.
Safe driving record required; ability to drive a company vehicle.
Physical Requirements
Ability to stand, walk, sit.
Ability to use hands to handle or feel.
Ability to reach with hands and arms.
Ability to climb and balance.
Ability to stoop, kneel, crouch and crawl.
Ability to lift up to 75 lbs.
Ability to maintain all safety expectations.
Ability to drive a covered vehicle.
Safe driving record.
Key Competencies, Skills, Abilities
Technical skills: assess own strengths, pursue training, build knowledge, and share expertise.
Customer service: manage difficult or emotional situations, respond promptly, solicit feedback, and meet commitments.
Interpersonal skills: solve conflict, listen without interrupting, keep emotions under control, remain open to new ideas.
Written communication: write clearly, edit for spelling and grammar, adapt style, present data effectively.
Teamwork: balance team and individual responsibilities, give and welcome feedback, build positive team spirit.
Ethics: treat people with respect, keep commitments, inspire trust, act with integrity.
Organizational support: follow policies, complete tasks on time.
Judgment: make decisions, support reasoning, involve appropriate people.
Professionalism: approach tactfully, handle pressure, respect all; follow through on commitments.
Quality: demonstrate accuracy, seek improvement, monitor work.
Quantity: meet productivity standards, complete work timely, increase productivity, work quickly.
Safety and security: observe procedures, report unsafe conditions, use equipment properly.
Attendance/punctuality: consistently on time, cover responsibilities when absent.
Dependability: follow instructions, take responsibility, keep commitments, commit to long hours when needed.
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. ITG also complies with all applicable federal, state, and local laws concerning unemployment status for hiring decisions.
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Field Technician
role at
ITG Communications, LLC
Job Description: Cable technicians install and repair telecommunications cables—phone lines, internet cables, or cable television—in homes and businesses. The role requires strong customer service skills, technical proficiency with diagnostic equipment, and the ability to perform quality‑control inspections. Candidates must have a good driving record with limited tickets, be able to use a 28’ ladder (75lbs), work early/late hours, and maintain safe driving practices while operating a company‑owned vehicle.
Responsibilities
Service and troubleshoot cable products.
Complete work orders and obtain proper signatures for accurate billing.
Ensure all installation work meets quality standards.
Report to dispatch according to company procedures.
Assist with work overflow.
Follow all company policies and procedures.
Adhere to safety policy.
Perform installation work as required.
Perform quality‑control inspections.
Help train other technicians when needed.
Conduct quality‑control inspections on your own work.
Drive company vehicle.
Install HSD/cable/phone service per work order.
Communicate with supervisors and customers.
Manage time effectively and meet scheduled timeframes.
Requirements
Education and Experience
Ability to apply common sense to carry out instructions in written, oral, or diagram form.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
Basic arithmetic skills (addition, subtraction, multiplication, division) with units of weight, volume, and money.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information clearly in one‑on‑one or small group settings.
Physical requirements: stand, walk, sit; use hands to handle or feel; reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl.
Ability to lift up to 75 lbs and maintain all safety expectations.
Safe driving record required; ability to drive a company vehicle.
Physical Requirements
Ability to stand, walk, sit.
Ability to use hands to handle or feel.
Ability to reach with hands and arms.
Ability to climb and balance.
Ability to stoop, kneel, crouch and crawl.
Ability to lift up to 75 lbs.
Ability to maintain all safety expectations.
Ability to drive a covered vehicle.
Safe driving record.
Key Competencies, Skills, Abilities
Technical skills: assess own strengths, pursue training, build knowledge, and share expertise.
Customer service: manage difficult or emotional situations, respond promptly, solicit feedback, and meet commitments.
Interpersonal skills: solve conflict, listen without interrupting, keep emotions under control, remain open to new ideas.
Written communication: write clearly, edit for spelling and grammar, adapt style, present data effectively.
Teamwork: balance team and individual responsibilities, give and welcome feedback, build positive team spirit.
Ethics: treat people with respect, keep commitments, inspire trust, act with integrity.
Organizational support: follow policies, complete tasks on time.
Judgment: make decisions, support reasoning, involve appropriate people.
Professionalism: approach tactfully, handle pressure, respect all; follow through on commitments.
Quality: demonstrate accuracy, seek improvement, monitor work.
Quantity: meet productivity standards, complete work timely, increase productivity, work quickly.
Safety and security: observe procedures, report unsafe conditions, use equipment properly.
Attendance/punctuality: consistently on time, cover responsibilities when absent.
Dependability: follow instructions, take responsibility, keep commitments, commit to long hours when needed.
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. ITG also complies with all applicable federal, state, and local laws concerning unemployment status for hiring decisions.
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