CGS Federal (Contact Government Services)
Senior Help Desk Technician II
CGS Federal (Contact Government Services), New York, New York, us, 10261
Senior Help Desk Technician
This role supports Level 1 & 2 Help Desk (PC Assist) services to end‑users at the Executive Office for the United States Attorneys (EOUSA), including senior management, attorneys, support staff, contractors, and related systems.
Base Pay Range $108,000.00/yr – $156,000.00/yr (actual pay based on skills and experience)
Employment Type Full Time
Responsibilities
Backup & Restoration administration/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation, troubleshooting & support
Remote User setup, support & troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/database for tracking purposes
Recording and updating required info for IT‑related tickets using ITIL
Creation of Incident work‑log entries
Accurately answer user support queries on software & hardware in the EOUSA office environment
Maintain account‑management forms for user onboarding/offboarding per government policy
Produce proactive reports, trending analysis, service level reporting, process consultation & ITIL best‑practice application
Maintain accountable IT inventories (laptops, desktops, tablets, printers, MFPs, accessories) using spreadsheets
Provide desk‑side training for new employees on accessing standard desktop applications, e‑mail, Microsoft Office, and research database applications
Submit weekly status reports and monthly surveys
Set up & support conference & training rooms (audio, video, A/V distribution, computer hardware/software, control programming, microphones, amplifiers, encrypted wireless mics, digital recording, computer/video interface)
Utilize online meeting applications such as Adobe Connect to support hardware set‑up of microphones, webcams, audio mixing boards and facilitate/monitor/record online meetings
Qualifications
One year or more experience with Adobe Connect or related online meeting center set‑up (advantageous but not required)
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or higher
Benefits
Health, Dental & Vision
Life Insurance
401(k)
Flexible Spending Account (Health, Dependent Care & Commuter)
Paid Time Off and observance of State/Federal holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans. For more information about how your data is processed, contact us.
#J-18808-Ljbffr
Base Pay Range $108,000.00/yr – $156,000.00/yr (actual pay based on skills and experience)
Employment Type Full Time
Responsibilities
Backup & Restoration administration/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation, troubleshooting & support
Remote User setup, support & troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/database for tracking purposes
Recording and updating required info for IT‑related tickets using ITIL
Creation of Incident work‑log entries
Accurately answer user support queries on software & hardware in the EOUSA office environment
Maintain account‑management forms for user onboarding/offboarding per government policy
Produce proactive reports, trending analysis, service level reporting, process consultation & ITIL best‑practice application
Maintain accountable IT inventories (laptops, desktops, tablets, printers, MFPs, accessories) using spreadsheets
Provide desk‑side training for new employees on accessing standard desktop applications, e‑mail, Microsoft Office, and research database applications
Submit weekly status reports and monthly surveys
Set up & support conference & training rooms (audio, video, A/V distribution, computer hardware/software, control programming, microphones, amplifiers, encrypted wireless mics, digital recording, computer/video interface)
Utilize online meeting applications such as Adobe Connect to support hardware set‑up of microphones, webcams, audio mixing boards and facilitate/monitor/record online meetings
Qualifications
One year or more experience with Adobe Connect or related online meeting center set‑up (advantageous but not required)
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or higher
Benefits
Health, Dental & Vision
Life Insurance
401(k)
Flexible Spending Account (Health, Dependent Care & Commuter)
Paid Time Off and observance of State/Federal holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans. For more information about how your data is processed, contact us.
#J-18808-Ljbffr