Hyatt
Front Office Agent
Job Purpose: To warmly welcome and assist guests with exceptional service, ensuring seamless check-ins and check-outs, and providing valuable local insights to enhance their overall experience at The Standard.
Main Duties & Responsibilities
Welcome guests in a friendly, prompt and professional manner.
Perform check-in and check-out procedures using Opera, obtaining guest information and ensuring correct room type and rate.
Register guests, issue room keys, provide information on hotel services and room location, and answer phones courteously.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures, including posting all charges and completing cashier reports.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Coordinate room statuses with housekeeping for timely check-ins and check-outs, informing them of early arrivals or rush rooms.
Cooperate with bellmen for luggage delivery and guest requests.
Coordinate transportation to and from the airport.
Review the logbook and comments/complaints book at the beginning of the shift and add important information throughout the shift.
Review all planned arrivals and departures in Opera and note estimated times.
Coordinate room changes or moves.
Inform guests of any visitors.
Provide guest recommendations for dining, shopping, and other requests, offering thorough knowledge of the area.
Confirm lunch or dinner reservations with internal and external restaurants when requested.
Ensure supplies in the amenity drawer are stocked and organized.
Ensure lobby lighting is appropriate.
Takes reservations when the reservations department is not available or when reserved in person.
Maintain a cashier bank, print ledgers, and close cashier at end of shift.
Respond appropriately to guest complaints and perform service recovery gestures to ensure total guest satisfaction.
Book reservations for individuals or groups by phone or in-house, processing cancellations, revisions and updates.
Communicate important shift information to the next shift.
Promote teamwork and quality service through daily communications and coordination with other departments.
Maintain a courteous and professional manner at all times.
Have thorough knowledge of hotel property and services.
Ensure privacy and confidentiality for all hotel guests.
Requirements
Ability to read, comprehend, and carry out instructions, preferably bilingually.
1‑3 months of prior experience in a similar position.
Ability to apply common sense understanding to carry out detailed instructions.
Ability to perform operations using U.S. currency, weight, volume, and distance measurements.
Strong organizational skills.
Open availability required.
Experience in a high‑volume, high‑end hotel is recommended but not required.
Physical Requirements
Frequently standing while working at the front desk.
Carrying or lifting items weighing up to 50 pounds.
Use a keyboard to operate property management and reservations systems.
Fluent in English.
Organizational skills for multitasking and prioritizing tasks.
Adhere to uniform, grooming, and personal hygiene standards.
Adhere to posted schedule and attendance at mandatory meetings.
Personal comportment in line with Standard policies and expectations.
Guest‑service oriented, strong interpersonal and communication skills.
Compensation & Benefits
Pay Rate: $25.13 per hour.
Excellent and affordable health care coverage.
Life, Disability, and Pet Insurance.
401(k).
160 hours of paid time off per year and company‑recognized holidays.
Employee discounts on rooms, F&B, retail, and the Standard Marketplace.
Employee meals and referral program.
Commuter discounts.
Regular fun staff events and celebrations.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
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Main Duties & Responsibilities
Welcome guests in a friendly, prompt and professional manner.
Perform check-in and check-out procedures using Opera, obtaining guest information and ensuring correct room type and rate.
Register guests, issue room keys, provide information on hotel services and room location, and answer phones courteously.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures, including posting all charges and completing cashier reports.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Coordinate room statuses with housekeeping for timely check-ins and check-outs, informing them of early arrivals or rush rooms.
Cooperate with bellmen for luggage delivery and guest requests.
Coordinate transportation to and from the airport.
Review the logbook and comments/complaints book at the beginning of the shift and add important information throughout the shift.
Review all planned arrivals and departures in Opera and note estimated times.
Coordinate room changes or moves.
Inform guests of any visitors.
Provide guest recommendations for dining, shopping, and other requests, offering thorough knowledge of the area.
Confirm lunch or dinner reservations with internal and external restaurants when requested.
Ensure supplies in the amenity drawer are stocked and organized.
Ensure lobby lighting is appropriate.
Takes reservations when the reservations department is not available or when reserved in person.
Maintain a cashier bank, print ledgers, and close cashier at end of shift.
Respond appropriately to guest complaints and perform service recovery gestures to ensure total guest satisfaction.
Book reservations for individuals or groups by phone or in-house, processing cancellations, revisions and updates.
Communicate important shift information to the next shift.
Promote teamwork and quality service through daily communications and coordination with other departments.
Maintain a courteous and professional manner at all times.
Have thorough knowledge of hotel property and services.
Ensure privacy and confidentiality for all hotel guests.
Requirements
Ability to read, comprehend, and carry out instructions, preferably bilingually.
1‑3 months of prior experience in a similar position.
Ability to apply common sense understanding to carry out detailed instructions.
Ability to perform operations using U.S. currency, weight, volume, and distance measurements.
Strong organizational skills.
Open availability required.
Experience in a high‑volume, high‑end hotel is recommended but not required.
Physical Requirements
Frequently standing while working at the front desk.
Carrying or lifting items weighing up to 50 pounds.
Use a keyboard to operate property management and reservations systems.
Fluent in English.
Organizational skills for multitasking and prioritizing tasks.
Adhere to uniform, grooming, and personal hygiene standards.
Adhere to posted schedule and attendance at mandatory meetings.
Personal comportment in line with Standard policies and expectations.
Guest‑service oriented, strong interpersonal and communication skills.
Compensation & Benefits
Pay Rate: $25.13 per hour.
Excellent and affordable health care coverage.
Life, Disability, and Pet Insurance.
401(k).
160 hours of paid time off per year and company‑recognized holidays.
Employee discounts on rooms, F&B, retail, and the Standard Marketplace.
Employee meals and referral program.
Commuter discounts.
Regular fun staff events and celebrations.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
#J-18808-Ljbffr