EOS Hospitality
Job Overview
Sun Outdoors Orange Beach is seeking a friendly, customer-focused full‑time Lead Front Office Agent to join our team. The pay for this position is $17 to $18 per hour based on experience. As a key member of our Front Office team, you will provide exceptional hospitality, assist guests with check‑ins and check‑outs, handle reservations, and ensure a smooth and welcoming experience for all visitors while performing light bookkeeping duties including cash handling and invoice processing. This is a great opportunity to work in a fun, fast‑paced resort environment while helping guests enjoy our accommodations, pools, arcade, and other amenities.
Key Responsibilities
Greet and welcome guests warmly and provide excellent customer service.
Process check‑ins, check‑outs, and reservations accurately and efficiently.
Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
Handle payments, process transactions, and maintain accurate records.
Balance the cash drawer daily and prepare transaction reports.
Process invoices, post charges, and assist with basic expense records.
Maintain organized and accurate front office files and records.
Assist with resolving guest concerns or complaints professionally and efficiently.
Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
Maintain petty cash fund.
Maintain a clean and organized front desk and lobby area.
Work collaboratively with other departments to ensure a seamless guest experience.
Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
Other duties as assigned.
Qualifications & Requirements
High School Diploma or GED.
Previous front desk, hospitality, or customer service experience preferred.
Strong communication and interpersonal skills with a guest‑first mindset.
Intermediate to advanced computer proficiency, ability to use Microsoft 365.
Ability to handle multiple tasks in a fast‑paced environment.
Must be detail‑oriented, organized, and reliable.
Maintain a professional appearance.
Availability to work flexible shifts, including evenings, weekends, and holidays as needed.
Why Join Us?
Base pay of $17.00 to $18.00 per hour based on experience.
Work in a vibrant, resort environment with a supportive team.
Competitive pay and employee benefits.
Gain valuable experience in hospitality and guest services.
Be part of a fun and engaging resort community.
Full‑time year‑round position working at Sun Outdoors located in Orange Beach, AL. Flexible scheduling required, including weekends and holidays. We offer medical, dental, vision coverages, a 401(k) with company match, a generous paid time off plan, discounted travel program benefits for team members, and more!
EOE / AA / M / F / Veterans / Disabled / Drug‑Free Workplace
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Key Responsibilities
Greet and welcome guests warmly and provide excellent customer service.
Process check‑ins, check‑outs, and reservations accurately and efficiently.
Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
Handle payments, process transactions, and maintain accurate records.
Balance the cash drawer daily and prepare transaction reports.
Process invoices, post charges, and assist with basic expense records.
Maintain organized and accurate front office files and records.
Assist with resolving guest concerns or complaints professionally and efficiently.
Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
Maintain petty cash fund.
Maintain a clean and organized front desk and lobby area.
Work collaboratively with other departments to ensure a seamless guest experience.
Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
Other duties as assigned.
Qualifications & Requirements
High School Diploma or GED.
Previous front desk, hospitality, or customer service experience preferred.
Strong communication and interpersonal skills with a guest‑first mindset.
Intermediate to advanced computer proficiency, ability to use Microsoft 365.
Ability to handle multiple tasks in a fast‑paced environment.
Must be detail‑oriented, organized, and reliable.
Maintain a professional appearance.
Availability to work flexible shifts, including evenings, weekends, and holidays as needed.
Why Join Us?
Base pay of $17.00 to $18.00 per hour based on experience.
Work in a vibrant, resort environment with a supportive team.
Competitive pay and employee benefits.
Gain valuable experience in hospitality and guest services.
Be part of a fun and engaging resort community.
Full‑time year‑round position working at Sun Outdoors located in Orange Beach, AL. Flexible scheduling required, including weekends and holidays. We offer medical, dental, vision coverages, a 401(k) with company match, a generous paid time off plan, discounted travel program benefits for team members, and more!
EOE / AA / M / F / Veterans / Disabled / Drug‑Free Workplace
#J-18808-Ljbffr