Delano Miami Beach
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Guest Services Agent
role at
Delano Miami Beach
Delano Miami Beach will open in early 2026, fusing historic charm with contemporary luxury. The hotel will feature 171 rooms, distinct food and beverage concepts, an iconic walk-in pool, and a new pool on an amenity deck offering breathtaking ocean views. Delano Miami Beach serves as the brand’s flagship location, re‑establishing Delano as a trailblazer in luxury lifestyle hospitality.
Job Overview Under the guidance of the Guest Experience Manager, the Guest Service Agent delivers exceptional service throughout the guest stay. The agent welcomes guests, manages check‑in and check‑out processes, handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.
Your Key Responsibilities
Greet all guests warmly upon arrival, ensuring a smooth and efficient check‑in process
Handle guest departures, process payments, and issue accurate receipts during check‑out
Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests
Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades
Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction
Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations
Maintain accurate room inventory and communicate updates to appropriate departments
Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals
Process no‑show charges and ensure accurate posting in the property management system (PMS)
Manage reservation changes, early departures, extensions, and cancellations following hotel policies
Monitor and respond to guest messages, wake‑up calls, and special delivery requests
Maintain front desk security and safety procedures, including key control and lost & found
Reconcile cash drawer and post charges accurately to guest folios
Support the night audit process and assist in generating required reports, if applicable
Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area
Foster positive working relationships with all hotel departments to ensure seamless guest service
Handle emergency situations calmly and efficiently, following established protocols
Perform any other job‑related duties as assigned by the Front Office Manager or supervisor
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Hospitality
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Guest Services Agent
role at
Delano Miami Beach
Delano Miami Beach will open in early 2026, fusing historic charm with contemporary luxury. The hotel will feature 171 rooms, distinct food and beverage concepts, an iconic walk-in pool, and a new pool on an amenity deck offering breathtaking ocean views. Delano Miami Beach serves as the brand’s flagship location, re‑establishing Delano as a trailblazer in luxury lifestyle hospitality.
Job Overview Under the guidance of the Guest Experience Manager, the Guest Service Agent delivers exceptional service throughout the guest stay. The agent welcomes guests, manages check‑in and check‑out processes, handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.
Your Key Responsibilities
Greet all guests warmly upon arrival, ensuring a smooth and efficient check‑in process
Handle guest departures, process payments, and issue accurate receipts during check‑out
Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests
Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades
Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction
Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations
Maintain accurate room inventory and communicate updates to appropriate departments
Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals
Process no‑show charges and ensure accurate posting in the property management system (PMS)
Manage reservation changes, early departures, extensions, and cancellations following hotel policies
Monitor and respond to guest messages, wake‑up calls, and special delivery requests
Maintain front desk security and safety procedures, including key control and lost & found
Reconcile cash drawer and post charges accurately to guest folios
Support the night audit process and assist in generating required reports, if applicable
Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area
Foster positive working relationships with all hotel departments to ensure seamless guest service
Handle emergency situations calmly and efficiently, following established protocols
Perform any other job‑related duties as assigned by the Front Office Manager or supervisor
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Hospitality
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr