Fontainebleau Las Vegas
Conference Concierge – Fontainebleau Las Vegas
Join Fontainebleau Las Vegas as a Conference Concierge, the primary point of contact for conference attendees, ensuring smooth execution and exceptional customer experience.
Position Overview The Conference Concierge provides outstanding customer service, manages conference logistics, and supports attendees and event teams during conference events.
Essential Duties and Responsibilities
Welcome conference attendees and provide a warm, professional first point of contact.
Offer personalized assistance and information to guests, addressing inquiries promptly.
Act as liaison between participants and various departments, facilitating effective communication.
Collaborate with event planners to understand conference schedule, requirements, and special arrangements.
Assist in organizing conference materials, registration packets, and documentation.
Ensure conference spaces are set up, including meeting rooms and audio‑visual equipment.
Maintain knowledge of the conference schedule, speakers, sessions, and special events.
Provide attendees with up‑to‑date information on activities, local attractions, transportation, and dining options.
Arrange reservations for conference guests at restaurants, transportation services, or entertainment venues as requested.
Handle and resolve guest inquiries, complaints, and issues promptly and professionally.
Anticipate potential problems and proactively find solutions to ensure guest satisfaction.
Identify VIP attendees and provide personalized attention and support.
Coordinate VIP amenities, meet‑and‑greet services, and other special requirements.
Assist in organizing and executing networking events, receptions, and social gatherings.
Ensure that all conference‑related social functions run smoothly and create a positive atmosphere.
Collect feedback from attendees to evaluate the overall experience and identify areas for improvement.
Collaborate with the events team to compile post‑conference reports and provide recommendations.
Qualification Requirements
High school diploma or equivalent (Bachelor’s degree in Hospitality or related field preferred).
At least 21 years of age.
Proven experience in customer service or guest relations, preferably in a conference, hotel, or event environment.
Strong interpersonal and communication skills with ability to interact with diverse groups.
Excellent organizational and time‑management abilities.
Knowledge of conference logistics, event planning, or hospitality practices is a plus.
Proficiency in using technology and software for registration, communication, and guest management.
Ability to remain composed and professional under pressure in fast‑paced environments.
Willingness to work flexible schedule, including nights, holidays, and weekends.
Ability to work in a fast‑paced, busy environment.
Salary $26.44 per hour
Equal Employment Opportunity Fontainebleau Las Vegas is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status.
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Position Overview The Conference Concierge provides outstanding customer service, manages conference logistics, and supports attendees and event teams during conference events.
Essential Duties and Responsibilities
Welcome conference attendees and provide a warm, professional first point of contact.
Offer personalized assistance and information to guests, addressing inquiries promptly.
Act as liaison between participants and various departments, facilitating effective communication.
Collaborate with event planners to understand conference schedule, requirements, and special arrangements.
Assist in organizing conference materials, registration packets, and documentation.
Ensure conference spaces are set up, including meeting rooms and audio‑visual equipment.
Maintain knowledge of the conference schedule, speakers, sessions, and special events.
Provide attendees with up‑to‑date information on activities, local attractions, transportation, and dining options.
Arrange reservations for conference guests at restaurants, transportation services, or entertainment venues as requested.
Handle and resolve guest inquiries, complaints, and issues promptly and professionally.
Anticipate potential problems and proactively find solutions to ensure guest satisfaction.
Identify VIP attendees and provide personalized attention and support.
Coordinate VIP amenities, meet‑and‑greet services, and other special requirements.
Assist in organizing and executing networking events, receptions, and social gatherings.
Ensure that all conference‑related social functions run smoothly and create a positive atmosphere.
Collect feedback from attendees to evaluate the overall experience and identify areas for improvement.
Collaborate with the events team to compile post‑conference reports and provide recommendations.
Qualification Requirements
High school diploma or equivalent (Bachelor’s degree in Hospitality or related field preferred).
At least 21 years of age.
Proven experience in customer service or guest relations, preferably in a conference, hotel, or event environment.
Strong interpersonal and communication skills with ability to interact with diverse groups.
Excellent organizational and time‑management abilities.
Knowledge of conference logistics, event planning, or hospitality practices is a plus.
Proficiency in using technology and software for registration, communication, and guest management.
Ability to remain composed and professional under pressure in fast‑paced environments.
Willingness to work flexible schedule, including nights, holidays, and weekends.
Ability to work in a fast‑paced, busy environment.
Salary $26.44 per hour
Equal Employment Opportunity Fontainebleau Las Vegas is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status.
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