Regions Bank
Mortgage Quality and Performance Coach
Regions Bank, Nashville, Tennessee, United States, 37247
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description At Regions, the Mortgage Quality and Performance Support Coach plays a critical role in ensuring consistent execution of mortgage processes across sales, service, and operations. This position partners with business leaders to observe workflows, assess performance, and provide consultative feedback that drives effectiveness, compliance, and best practices. The role also supports onboarding and continuous development for mortgage professionals, enhancing both the customer and employee experience.
Primary Responsibilities
Acts as a subject matter expert for mortgage processes, including sales, service, and operations, with a strong focus on collaboration across business segments
Compiles and shares best practices through various communication channels
Manages onboarding for new hires, ensuring consistent delivery of training materials and development opportunities
Provides feedback and creates plans to improve individual and team effectiveness
Conducts quality assessments of activities (e.g., customer interactions, operational processes) and delivers appropriate coaching solutions
Partners with managers to ensure adherence to Regions’ approved processes, scripting, and resources
Investigates barriers and opportunities to improve cross-functional partnerships and referral success
Provides guidance and shares best practices with other business segments for process optimization and customer experience
Identifies opportunities for process improvement, redesign, and the development of new policies or procedures
Analyzes potential impacts of policy, product, or procedural changes on sales, service, and operations
Collaborates with Corporate Learning and Development to create or update materials, job aids, and courses to ensure consistency
Develops tools and resources to support coaching and process execution
Fosters a productive environment by partnering with leadership to establish routines that optimize performance and deliver the Regions 360 approach
Works with leadership to provide best-in-class customer and employee experiences
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position may require registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
Bachelor’s degree in a related field and four (4) years of mortgage experience across sales, operations, or related functions
Or high school diploma or GED and six (6) years of related mortgage experience across sales, operations, or related functions
Skills and Competencies
Ability to build partnerships across multiple business segments
Advanced computer skills
Excellent organizational and problem‑solving abilities
Previous leadership or mentoring experience
Strong associate development and coaching skills
Strong verbal and written communication skills
Strongly Preferred
Training Experience
Empower
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target Minimum: $74,426.00 USD
Median: $98,010.00 USD
Incentive Pay Plans This job may participate in an annual discretionary bonus plan.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Regions Center: Birmingham, Alabama
Equal Opportunity Employer (including Disabled/Veterans)
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description At Regions, the Mortgage Quality and Performance Support Coach plays a critical role in ensuring consistent execution of mortgage processes across sales, service, and operations. This position partners with business leaders to observe workflows, assess performance, and provide consultative feedback that drives effectiveness, compliance, and best practices. The role also supports onboarding and continuous development for mortgage professionals, enhancing both the customer and employee experience.
Primary Responsibilities
Acts as a subject matter expert for mortgage processes, including sales, service, and operations, with a strong focus on collaboration across business segments
Compiles and shares best practices through various communication channels
Manages onboarding for new hires, ensuring consistent delivery of training materials and development opportunities
Provides feedback and creates plans to improve individual and team effectiveness
Conducts quality assessments of activities (e.g., customer interactions, operational processes) and delivers appropriate coaching solutions
Partners with managers to ensure adherence to Regions’ approved processes, scripting, and resources
Investigates barriers and opportunities to improve cross-functional partnerships and referral success
Provides guidance and shares best practices with other business segments for process optimization and customer experience
Identifies opportunities for process improvement, redesign, and the development of new policies or procedures
Analyzes potential impacts of policy, product, or procedural changes on sales, service, and operations
Collaborates with Corporate Learning and Development to create or update materials, job aids, and courses to ensure consistency
Develops tools and resources to support coaching and process execution
Fosters a productive environment by partnering with leadership to establish routines that optimize performance and deliver the Regions 360 approach
Works with leadership to provide best-in-class customer and employee experiences
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position may require registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
Bachelor’s degree in a related field and four (4) years of mortgage experience across sales, operations, or related functions
Or high school diploma or GED and six (6) years of related mortgage experience across sales, operations, or related functions
Skills and Competencies
Ability to build partnerships across multiple business segments
Advanced computer skills
Excellent organizational and problem‑solving abilities
Previous leadership or mentoring experience
Strong associate development and coaching skills
Strong verbal and written communication skills
Strongly Preferred
Training Experience
Empower
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target Minimum: $74,426.00 USD
Median: $98,010.00 USD
Incentive Pay Plans This job may participate in an annual discretionary bonus plan.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Regions Center: Birmingham, Alabama
Equal Opportunity Employer (including Disabled/Veterans)
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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