Holiday Inn Express & Suites , Brigham City
PartTime Hotel Front Desk Clerk
Holiday Inn Express & Suites , Brigham City, Brigham City, Utah, United States, 84302
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Work with the housekeeping staff to ensure rooms are ready for new guests
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Field customer complaints when necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to‑date
Qualifications
High school diploma, GED, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has experience answering telephone calls and troubleshooting stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must live in the United States of America
Compensation $14 hourly
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Responsibilities
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Work with the housekeeping staff to ensure rooms are ready for new guests
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Field customer complaints when necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to‑date
Qualifications
High school diploma, GED, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has experience answering telephone calls and troubleshooting stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must live in the United States of America
Compensation $14 hourly
#J-18808-Ljbffr