Association Of Zoos & Aquariums
Volunteer Engagement Coordinator (Full-Time)
Association Of Zoos & Aquariums, Jacksonville, Florida, United States, 32290
Jacksonville Zoo and Botanical Gardens
Do you enjoy building meaningful relationships, supporting volunteers, and creating positive experiences for guests and the community? The Jacksonville Zoo and Botanical Gardens seeks a compassionate, organized, and proactive
Volunteer Engagement Coordinator (Full‑Time) . This coordinator plays a key role in fostering inclusive, mission‑aligned volunteer engagement across Adult Volunteers, Adaptive Services, group volunteer programs, and seasonal or special events.
You are someone who finds purpose in helping others succeed, building meaningful relationships, and creating positive experiences for volunteers and the community. You bring a calm, supportive presence to busy environments, enjoy variety, and feel energized working with people of different backgrounds, abilities, and generations.
What You’ll Do
Relationship Building & Community Engagement:
Build trust, connection, and belonging with volunteers, staff, and community partners. Model a calm, collaborative presence in a lively, fast‑paced environment and approach challenges with diplomacy, care, and consistency.
Program & Project Management:
Support and coordinate multiple volunteer programs and activities. Prioritize effectively, stay organized using checklists and structured workflows, and keep work moving forward while managing multiple responsibilities at once.
Operational Awareness & Daily Coordination:
Anticipate needs, identify potential gaps early, and communicate proactively to keep people, plans, and expectations on track.
Communication & Collaboration:
Support a culture of teamwork and transparency. Approach communication as relationship‑building, not just information sharing.
Inclusivity, Generational Awareness & Adaptive Support:
Demonstrate cultural awareness and understanding to reinforce an environment where everyone feels respected, capable, and included.
Professional Growth & Continuous Improvement:
Model growth‑minded professionalism to balance initiative with collaboration and approach improvement with curiosity.
What You Bring
Ability to work a schedule: Sunday – Thursday.
2+ years of experience in a similar role involving community outreach, engagement, and representing the organization to customers, the public, government agencies, and other external stakeholders.
1+ year experience may include program management, customer support, hospitality, recreation, conservation, or other relationship‑driven work.
1+ year demonstrated ability to manage multiple people, projects, and priorities simultaneously while maintaining professionalism, organization, and positive relationships.
Proficiency with Microsoft Office 365 and experience using volunteer management software such as Volgistics (or similar platforms), along with comfort working in databases, scheduling systems, and communication tools.
Emotional intelligence to foster a positive and impactful volunteer experience for all participants.
Proven ability to exercise discretion, diplomacy, and sound judgment when handling sensitive information, conflict, or performance concerns involving volunteers or stakeholders.
Ability to represent the organization in a professional manner during public engagement, outreach events, partner meetings, and volunteer interactions.
Demonstrated commitment to equity, inclusion, and respect when working with individuals from diverse backgrounds, perspectives, and lived experiences.
Ability to work collaboratively across departments to coordinate volunteer needs, resolve scheduling or service concerns, and support shared organizational goals.
Strong interpersonal communication skills with the ability to communicate information clearly, respectfully, and professionally in both verbal and written formats across diverse audiences.
Pre‑Employment Requirements
Verification of professional references.
Employment history verification.
Level II criminal background check.
5‑panel drug test.
Ability to maintain a valid driver’s license and be eighteen (18) years of age with a clear driving record.
PHYSICAL REQUIREMENTS
Ability to consistently remain on your feet for 6–8 hours on shift, and for prolonged periods.
Manual dexterity for standing, reaching, flexibility, and body movement for bending, crouching, walking, kneeling, stoop, lift, kneel, crawl, climb, jump, dig, and prolonged standing/sitting.
Ability to operate motorized cart, trucks, hand and/or power tools.
Ability to work outdoors and indoors under all environmental conditions and temperatures.
Ability to transport and move items occasionally up to 25 pounds without difficulty for short distance.
Auditory ability for verbal communication/responses via telephone, telephone systems, two‑way radio, and face‑to‑face interactions.
Visual and auditory acuity appropriate for safety and discern differences in documents.
WORK CONDITIONS
Weather exposure: various conditions, including extreme heat, sunlight, cold, rain, and wind.
Pathogens: possible exposure to animal or human bloodborne pathogens.
Infectious diseases: risk of exposure to zoonotic diseases.
Hazards: potential for injuries from wildlife, equipment, chemicals, and heights.
On‑call responsibilities: may be scheduled to be on call to work with others for emergencies, as needed.
Disaster support: available to fulfill disaster‑response duties and responsibilities as needed.
We are an equal opportunity employer and comply with all applicable federal, state, and local employment regulations. EOE / Drug‑free workplace. Jacksonville Zoo and Botanical Gardens are committed to providing equal employment opportunities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role. Candidates are encouraged to request accommodation if needed during the application, interview, or employment process.
Compensation depends on experience, knowledge, skills, and abilities: $17–$19 per hour.
Jacksonville Zoo and Botanical Gardens 370 Zoo Parkway Jacksonville, FL 32218 Phone: 9047574463
#J-18808-Ljbffr
Volunteer Engagement Coordinator (Full‑Time) . This coordinator plays a key role in fostering inclusive, mission‑aligned volunteer engagement across Adult Volunteers, Adaptive Services, group volunteer programs, and seasonal or special events.
You are someone who finds purpose in helping others succeed, building meaningful relationships, and creating positive experiences for volunteers and the community. You bring a calm, supportive presence to busy environments, enjoy variety, and feel energized working with people of different backgrounds, abilities, and generations.
What You’ll Do
Relationship Building & Community Engagement:
Build trust, connection, and belonging with volunteers, staff, and community partners. Model a calm, collaborative presence in a lively, fast‑paced environment and approach challenges with diplomacy, care, and consistency.
Program & Project Management:
Support and coordinate multiple volunteer programs and activities. Prioritize effectively, stay organized using checklists and structured workflows, and keep work moving forward while managing multiple responsibilities at once.
Operational Awareness & Daily Coordination:
Anticipate needs, identify potential gaps early, and communicate proactively to keep people, plans, and expectations on track.
Communication & Collaboration:
Support a culture of teamwork and transparency. Approach communication as relationship‑building, not just information sharing.
Inclusivity, Generational Awareness & Adaptive Support:
Demonstrate cultural awareness and understanding to reinforce an environment where everyone feels respected, capable, and included.
Professional Growth & Continuous Improvement:
Model growth‑minded professionalism to balance initiative with collaboration and approach improvement with curiosity.
What You Bring
Ability to work a schedule: Sunday – Thursday.
2+ years of experience in a similar role involving community outreach, engagement, and representing the organization to customers, the public, government agencies, and other external stakeholders.
1+ year experience may include program management, customer support, hospitality, recreation, conservation, or other relationship‑driven work.
1+ year demonstrated ability to manage multiple people, projects, and priorities simultaneously while maintaining professionalism, organization, and positive relationships.
Proficiency with Microsoft Office 365 and experience using volunteer management software such as Volgistics (or similar platforms), along with comfort working in databases, scheduling systems, and communication tools.
Emotional intelligence to foster a positive and impactful volunteer experience for all participants.
Proven ability to exercise discretion, diplomacy, and sound judgment when handling sensitive information, conflict, or performance concerns involving volunteers or stakeholders.
Ability to represent the organization in a professional manner during public engagement, outreach events, partner meetings, and volunteer interactions.
Demonstrated commitment to equity, inclusion, and respect when working with individuals from diverse backgrounds, perspectives, and lived experiences.
Ability to work collaboratively across departments to coordinate volunteer needs, resolve scheduling or service concerns, and support shared organizational goals.
Strong interpersonal communication skills with the ability to communicate information clearly, respectfully, and professionally in both verbal and written formats across diverse audiences.
Pre‑Employment Requirements
Verification of professional references.
Employment history verification.
Level II criminal background check.
5‑panel drug test.
Ability to maintain a valid driver’s license and be eighteen (18) years of age with a clear driving record.
PHYSICAL REQUIREMENTS
Ability to consistently remain on your feet for 6–8 hours on shift, and for prolonged periods.
Manual dexterity for standing, reaching, flexibility, and body movement for bending, crouching, walking, kneeling, stoop, lift, kneel, crawl, climb, jump, dig, and prolonged standing/sitting.
Ability to operate motorized cart, trucks, hand and/or power tools.
Ability to work outdoors and indoors under all environmental conditions and temperatures.
Ability to transport and move items occasionally up to 25 pounds without difficulty for short distance.
Auditory ability for verbal communication/responses via telephone, telephone systems, two‑way radio, and face‑to‑face interactions.
Visual and auditory acuity appropriate for safety and discern differences in documents.
WORK CONDITIONS
Weather exposure: various conditions, including extreme heat, sunlight, cold, rain, and wind.
Pathogens: possible exposure to animal or human bloodborne pathogens.
Infectious diseases: risk of exposure to zoonotic diseases.
Hazards: potential for injuries from wildlife, equipment, chemicals, and heights.
On‑call responsibilities: may be scheduled to be on call to work with others for emergencies, as needed.
Disaster support: available to fulfill disaster‑response duties and responsibilities as needed.
We are an equal opportunity employer and comply with all applicable federal, state, and local employment regulations. EOE / Drug‑free workplace. Jacksonville Zoo and Botanical Gardens are committed to providing equal employment opportunities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role. Candidates are encouraged to request accommodation if needed during the application, interview, or employment process.
Compensation depends on experience, knowledge, skills, and abilities: $17–$19 per hour.
Jacksonville Zoo and Botanical Gardens 370 Zoo Parkway Jacksonville, FL 32218 Phone: 9047574463
#J-18808-Ljbffr