Automotive Service Administrative Assistant

Job Details Job Location : Crossroads Ford of Apex - Apex, NC 27502

Position Type : Full Time

Ensure that customers receive prompt, courteous, and effective service

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,

Review service advisor schedules to ensure appointments are set correctly using X-Time,

Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,

Represent the dealership with pride and enthusiasm,

Prepare documents for scanning

Qualifications

Automotive Dealership experience is preferred

This position will require day/evening and Saturday flexibility

Intermediate internet and computer skills needed

Knowledge of administrative and clerical procedures

Knowledge of customer service principles and practices

Keyboard skills and proficiency in Word and Excel

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