Retail ATM Solutions
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ATM Technician (4436)
role at
Retail ATM Solutions .
Overview Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self‑service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.
Job Summary The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas. The Field Service Engineer will provide on‑site support for ATMs including but not limited to repair, maintenance and replacement services. When not traveling, it will be possible that the Field Service Engineer will participate in the training of other new NHA Field Service Engineers and assist with the staging and integration of ATMs.
Essential Functions
Installation, repair, software loading and maintenance of ATMs or other products in a defined geographic territory.
Train bank staff or vendors on required maintenance tasks of equipment.
Work with internal and external support departments required to provide maintenance support to the end user.
Maintain all Service Level Agreements as defined per customer contract.
Work on products and services of medium to high complexity.
Up to 30% travel to work in areas outside the home geography when management deems necessary, often at short notice.
Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
Manage spare parts and follow all inventory processes.
Complete administrative reports within the allotted timeline.
Complete tasks as assigned by supervisor or applicable NHA staff members.
Flexible work schedule with on‑call duty.
Work independently with minimal supervision.
Provide an extraordinary customer service experience to our customers meeting service obligation and demands.
Maintain company property in good working condition.
Maintain a valid driver’s license.
Responsible for company credit card usage and expense reporting.
Follow all security procedures and policies.
Other duties as assigned.
Education and Experience
May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred but not required, or 3‑5 years of field service experience.
Solid understanding of electronics and electro‑mechanical equipment operation.
Ability to use analog and digital voltmeters.
Ability to use hand tools and carry heavy parts up to 80 lbs.
Ability to work extended hours, including beyond assigned shift with no notice when required.
Ability to travel to other areas of the country (30‑40% travel may be required).
Ability to work all shifts, which may include weekends and holidays.
On‑Call duty required for all FSE positions. Compensation is provided for On‑Call duty.
Physical Demands
Talk and hear while performing responsibilities.
Sit and use hands and fingers to handle or feel.
Stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl.
Lift 50 lbs without assistance; may be asked to lift up to 80 lbs with assistance of machinery or helper.
Close vision required.
Work Environment
Occasional exposure to moving mechanical parts and vehicles.
Noise level usually quiet to moderate.
Average passage of employees through the work area.
High‑security position; may pose risk of exposure to criminal elements. Proper security training and awareness required.
Equal Opportunity Employer Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.
Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Retail
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ATM Technician (4436)
role at
Retail ATM Solutions .
Overview Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self‑service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.
Job Summary The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas. The Field Service Engineer will provide on‑site support for ATMs including but not limited to repair, maintenance and replacement services. When not traveling, it will be possible that the Field Service Engineer will participate in the training of other new NHA Field Service Engineers and assist with the staging and integration of ATMs.
Essential Functions
Installation, repair, software loading and maintenance of ATMs or other products in a defined geographic territory.
Train bank staff or vendors on required maintenance tasks of equipment.
Work with internal and external support departments required to provide maintenance support to the end user.
Maintain all Service Level Agreements as defined per customer contract.
Work on products and services of medium to high complexity.
Up to 30% travel to work in areas outside the home geography when management deems necessary, often at short notice.
Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
Manage spare parts and follow all inventory processes.
Complete administrative reports within the allotted timeline.
Complete tasks as assigned by supervisor or applicable NHA staff members.
Flexible work schedule with on‑call duty.
Work independently with minimal supervision.
Provide an extraordinary customer service experience to our customers meeting service obligation and demands.
Maintain company property in good working condition.
Maintain a valid driver’s license.
Responsible for company credit card usage and expense reporting.
Follow all security procedures and policies.
Other duties as assigned.
Education and Experience
May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred but not required, or 3‑5 years of field service experience.
Solid understanding of electronics and electro‑mechanical equipment operation.
Ability to use analog and digital voltmeters.
Ability to use hand tools and carry heavy parts up to 80 lbs.
Ability to work extended hours, including beyond assigned shift with no notice when required.
Ability to travel to other areas of the country (30‑40% travel may be required).
Ability to work all shifts, which may include weekends and holidays.
On‑Call duty required for all FSE positions. Compensation is provided for On‑Call duty.
Physical Demands
Talk and hear while performing responsibilities.
Sit and use hands and fingers to handle or feel.
Stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl.
Lift 50 lbs without assistance; may be asked to lift up to 80 lbs with assistance of machinery or helper.
Close vision required.
Work Environment
Occasional exposure to moving mechanical parts and vehicles.
Noise level usually quiet to moderate.
Average passage of employees through the work area.
High‑security position; may pose risk of exposure to criminal elements. Proper security training and awareness required.
Equal Opportunity Employer Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.
Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Retail
#J-18808-Ljbffr