Firecom Inc.
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Service Dispatcher to join our fire business unit.
Primary Responsibilities
Plan technicians’ routes for service calls based on availability, skill, and geographical location
Assisting service department in daily operations
Familiarity with New York City, Long Island and Westchester
Provide information to technicians relevant to their calls.
Contact Customers prior to service call to confirm appointment
Other various duties asked of management
Basic Qualifications
High School Diploma or GED
2+ Years’ experience as a Dispatcher
Basic computer skills
Preferred Qualifications
2+ Years’ experience as a Dispatcher within the Alarm Industry
Knowledge of Fire, Security, CCTV, and Card access
Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner
Excellent organizational, customer service, and time management skills
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Service Dispatcher to join our fire business unit.
Primary Responsibilities
Plan technicians’ routes for service calls based on availability, skill, and geographical location
Assisting service department in daily operations
Familiarity with New York City, Long Island and Westchester
Provide information to technicians relevant to their calls.
Contact Customers prior to service call to confirm appointment
Other various duties asked of management
Basic Qualifications
High School Diploma or GED
2+ Years’ experience as a Dispatcher
Basic computer skills
Preferred Qualifications
2+ Years’ experience as a Dispatcher within the Alarm Industry
Knowledge of Fire, Security, CCTV, and Card access
Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner
Excellent organizational, customer service, and time management skills
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr