ITAC Solutions
Our client specializes in cost accounting software for facilities in the healthcare industry and is seeking a driven
Client Support Representative
to serve as a key point of contact for assigned clients. In this role, you’ll support customers throughout their lifecycle—starting with onboarding and follow‑ups, then progressing to deeper software support once clients are comfortable with the system. If you enjoy
building relationships , learning software inside and out, and
helping clients succeed through hands‑on support
and integrations, this is an excellent opportunity.
Benefits & Extras:
100% employer‑paid medical and dental coverage for you and your family
10 days of PTO to start, with additional days earned with tenure
9 paid company holidays each year
401(k) with 4% company match
Quarterly profit‑sharing program tied to company performance
Compensation: $50,000/year – DOE What You’ll Be Doing:
Be assigned a portfolio of clients and serve as their primary support contact
Conduct regular client follow‑ups to ensure satisfaction, adoption, and continued success
Support clients with software integrations and advanced functionality as their understanding grows
Lead clients through onboarding, training, and product adoption
Translate client goals into clear plans, timelines, and next steps
Coordinate with internal teams to resolve issues and deliver timely solutions
Troubleshoot technical issues, elevate when needed, and ensure prompt resolution
Balance ongoing client support with new implementations and integration projects
What You’ll Need to Be Considered:
Customer service experience (healthcare environment preferred)
Experience supporting software applications and user onboarding
Familiarity with cost accounting or financial systems is a plus
Comfortable managing assigned clients, follow‑ups, and ongoing support
Ability to juggle multiple priorities while remaining responsive and organized
Willingness to attend client conferences or events as needed
Associate or bachelor’s degree
#J-18808-Ljbffr
Client Support Representative
to serve as a key point of contact for assigned clients. In this role, you’ll support customers throughout their lifecycle—starting with onboarding and follow‑ups, then progressing to deeper software support once clients are comfortable with the system. If you enjoy
building relationships , learning software inside and out, and
helping clients succeed through hands‑on support
and integrations, this is an excellent opportunity.
Benefits & Extras:
100% employer‑paid medical and dental coverage for you and your family
10 days of PTO to start, with additional days earned with tenure
9 paid company holidays each year
401(k) with 4% company match
Quarterly profit‑sharing program tied to company performance
Compensation: $50,000/year – DOE What You’ll Be Doing:
Be assigned a portfolio of clients and serve as their primary support contact
Conduct regular client follow‑ups to ensure satisfaction, adoption, and continued success
Support clients with software integrations and advanced functionality as their understanding grows
Lead clients through onboarding, training, and product adoption
Translate client goals into clear plans, timelines, and next steps
Coordinate with internal teams to resolve issues and deliver timely solutions
Troubleshoot technical issues, elevate when needed, and ensure prompt resolution
Balance ongoing client support with new implementations and integration projects
What You’ll Need to Be Considered:
Customer service experience (healthcare environment preferred)
Experience supporting software applications and user onboarding
Familiarity with cost accounting or financial systems is a plus
Comfortable managing assigned clients, follow‑ups, and ongoing support
Ability to juggle multiple priorities while remaining responsive and organized
Willingness to attend client conferences or events as needed
Associate or bachelor’s degree
#J-18808-Ljbffr