Hilton Boca Raton Suites
Description
Do you have an eye for details? Do you love to make guests feel at home with your passion for hospitality? You could be the Housekeeping Supervisor we are seeking!
Job Description
The Housekeeping Supervisor is responsible for inspecting, some pre-setting of guest rooms and to ensuring proper cleanliness standards are met of all guest rooms, bathrooms, corridors, service and public areas and linen closets
Leads and supervises the Room Attendants, Housepersons and Lobby Attendants in their daily duties to ensure service and guest standards are met and the daily operations of the department is running smoothly
Handles guest concerns or needs in a prompt and efficient manner, notifying and working with other departments if additional assistance is required for guest satisfaction
Take initiative to interactive with guests and team members in a friendly and professional manner
Verify and report status and/or discrepancies of rooms
Assist with Lost and Found and Inventory
Report any maintenance issues
Ensure all safety and security policies are followed
Run and prepare the necessary room and guest reports as needed
Prepare opening and closing tasks/assignments as needed
Requirements
Qualified Candidates must possess the follow:
High School Graduate or Equivalent
Able to work Saturdays, Sundays and Holidays
Meticulous eye for details and cleanliness standards
Excellent customer service skills
Experience with a Hotel Property Management System (OnQ a plus), computer and email communication
One - two years guest room attendant experience. Previous supervisory experience preferred.
Proficient in English (verbal and written)
Creole and/or Spanish speaking a plus
Benefits
Vacation, Sick and Holiday Pay
401(k) with company match of 4%
Medical, Dental, Vision and Life Insurance
Short and Long Term Disability
Voluntary Products, such as Critical Illness, Hospital and Accident Insurance
Hilton Team Member Travel Discounts
Free Uniforms, Safety Shoes and Team Member Parking
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007 to let us know the nature of your request.
Qualifications Previous Housekeeping Experience - Room Attendant and/or Supervisor
Behaviors
Dedicated:
Devoted to a task or purpose with loyalty or integrity (Required)
Team Player:
Works well as a member of a group (Required)
Enthusiastic:
Shows intense and eager enjoyment and interest (Required)
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well (Required)
Skills
Customer Service
(Advanced)
Multi-Tasking
(Advanced)
Organized
(Advanced)
Detail Oriented
(Advanced)
Experience
Required 2 years:
Previous Housekeeping Experience - Room Attendant and/or Supervisor
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Hospitality Online
#J-18808-Ljbffr
Job Description
The Housekeeping Supervisor is responsible for inspecting, some pre-setting of guest rooms and to ensuring proper cleanliness standards are met of all guest rooms, bathrooms, corridors, service and public areas and linen closets
Leads and supervises the Room Attendants, Housepersons and Lobby Attendants in their daily duties to ensure service and guest standards are met and the daily operations of the department is running smoothly
Handles guest concerns or needs in a prompt and efficient manner, notifying and working with other departments if additional assistance is required for guest satisfaction
Take initiative to interactive with guests and team members in a friendly and professional manner
Verify and report status and/or discrepancies of rooms
Assist with Lost and Found and Inventory
Report any maintenance issues
Ensure all safety and security policies are followed
Run and prepare the necessary room and guest reports as needed
Prepare opening and closing tasks/assignments as needed
Requirements
Qualified Candidates must possess the follow:
High School Graduate or Equivalent
Able to work Saturdays, Sundays and Holidays
Meticulous eye for details and cleanliness standards
Excellent customer service skills
Experience with a Hotel Property Management System (OnQ a plus), computer and email communication
One - two years guest room attendant experience. Previous supervisory experience preferred.
Proficient in English (verbal and written)
Creole and/or Spanish speaking a plus
Benefits
Vacation, Sick and Holiday Pay
401(k) with company match of 4%
Medical, Dental, Vision and Life Insurance
Short and Long Term Disability
Voluntary Products, such as Critical Illness, Hospital and Accident Insurance
Hilton Team Member Travel Discounts
Free Uniforms, Safety Shoes and Team Member Parking
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007 to let us know the nature of your request.
Qualifications Previous Housekeeping Experience - Room Attendant and/or Supervisor
Behaviors
Dedicated:
Devoted to a task or purpose with loyalty or integrity (Required)
Team Player:
Works well as a member of a group (Required)
Enthusiastic:
Shows intense and eager enjoyment and interest (Required)
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well (Required)
Skills
Customer Service
(Advanced)
Multi-Tasking
(Advanced)
Organized
(Advanced)
Detail Oriented
(Advanced)
Experience
Required 2 years:
Previous Housekeeping Experience - Room Attendant and/or Supervisor
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Hospitality Online
#J-18808-Ljbffr