Comrise
ENDPOINT SUPPORT TECHNICIAN 100% ONSITE
Client is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties. SCOPE OF WORK
Work on-site at company office locations Occasionally drive personal vehicle between company office locations Provide Technology Support for Windows 11 Lifecycle Perform computer user data and software inventory services Perform lifecycle replacement computer services Provide computer technical hardware & software assistance Perform user, hardware, software inventory services Perform conference room technical support services Perform committee and board meeting technical support Complete assigned tasks in Ticketing System Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support The contractor(s) will be responsible for maintaining client support during company business hours and ensuring assigned tickets in the client’s ticketing system are processed and completed. MANDATORY REQUIREMENTS
Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution Must have provided technical support in the last 3 years Must have experience in troubleshooting and working with Windows 11 Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain Must have a minimum of 2 years of experience with Windows operating systems and user profile support Must have a minimum of 2 years of imaging experience Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment Must have OS & Computer Hardware Lifecycle Replacement Must have accessibility to a vehicle to fulfill travel requirements between Client’s Headquarters and Clients East Campus location; both are in Sacramento, 7.4 miles apart DESIRABLE QUALIFICATIONS
CompTIA Technician ServiceNow experience Software Installs experience Experience with diagnoses, research and resolve computer software issues ASSUMPTIONS
Contractors must have reliable internet, work exclusively within the United States This is a 100% ONSITE Task. The Contractor will work Monday through Friday, with an 8‑hr shift between 6:00 AM 5:00 PM (PST) flexible Client Training – Client Staff will train the initial start-up contractor(s) on the required job functions. Contractor Training – Provide training to contract staff that will be working on support contract. Training is to be provided in a train‑the‑trainer approach accompanied by full documentation of all processes and procedures of the support contract For the occasional use of candidate’s personal vehicle, mileage to be reimbursed by Client at standard mileage rate The resource working on this task will have strong communication, written and collaboration skills Physical Duties – Ability to lift to 50lbs
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Client is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties. SCOPE OF WORK
Work on-site at company office locations Occasionally drive personal vehicle between company office locations Provide Technology Support for Windows 11 Lifecycle Perform computer user data and software inventory services Perform lifecycle replacement computer services Provide computer technical hardware & software assistance Perform user, hardware, software inventory services Perform conference room technical support services Perform committee and board meeting technical support Complete assigned tasks in Ticketing System Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support The contractor(s) will be responsible for maintaining client support during company business hours and ensuring assigned tickets in the client’s ticketing system are processed and completed. MANDATORY REQUIREMENTS
Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution Must have provided technical support in the last 3 years Must have experience in troubleshooting and working with Windows 11 Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain Must have a minimum of 2 years of experience with Windows operating systems and user profile support Must have a minimum of 2 years of imaging experience Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment Must have OS & Computer Hardware Lifecycle Replacement Must have accessibility to a vehicle to fulfill travel requirements between Client’s Headquarters and Clients East Campus location; both are in Sacramento, 7.4 miles apart DESIRABLE QUALIFICATIONS
CompTIA Technician ServiceNow experience Software Installs experience Experience with diagnoses, research and resolve computer software issues ASSUMPTIONS
Contractors must have reliable internet, work exclusively within the United States This is a 100% ONSITE Task. The Contractor will work Monday through Friday, with an 8‑hr shift between 6:00 AM 5:00 PM (PST) flexible Client Training – Client Staff will train the initial start-up contractor(s) on the required job functions. Contractor Training – Provide training to contract staff that will be working on support contract. Training is to be provided in a train‑the‑trainer approach accompanied by full documentation of all processes and procedures of the support contract For the occasional use of candidate’s personal vehicle, mileage to be reimbursed by Client at standard mileage rate The resource working on this task will have strong communication, written and collaboration skills Physical Duties – Ability to lift to 50lbs
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