Church's Chicken PR
Restaurant Manager - N. Charleston, SC
Church's Chicken PR, North Charleston, South Carolina, United States, 29405
Restaurant Manager – North Charleston, SC
North Charleston, SC – Salary: $70,000.00 – $75,000.00
Reports To:
Market Leader
Department:
Field Operations
Job Summary:
The Church's Restaurant General Manager (RGM) is passionate about providing guests a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities at one restaurant location, specifically:
Provide a superior and memorable experience for all guests.
Achieve sales goals.
Control expenses to budget or better.
Create an environment where team members are engaged and encouraged to grow while delivering exceptional service.
Supervise direct reports, typically an Assistant Restaurant General Manager and/or Shift Leader (number of direct reports may vary by location based on total sales volume and geographic location of the restaurant).
Key Duties / Responsibilities:
Creates an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service; builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food-quality improvement opportunities.
Assists and resolves all guest complaints in person or by phone. Applies the “listen, apologize, satisfy and thank” model to all complaints.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross-train and assist in developing new skills.
Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
Ensures compliance with federal, state, and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces, and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience):
High school diploma or GED required.
Minimum (1) year(s) of supervisory experience in the restaurant industry.
Successful completion of all training and a passing score on all applicable tests.
Position Qualifications / Functional Skills:
Valid driver’s license and proof of valid insurance.
Ability to work a minimum of 50–55 hours per week and a flexible shift schedule, including weekends.
Knowledge of all restaurant policies, practices and operational and human resources procedures.
Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting.
Excellent interpersonal skills and ability to interact professionally with individuals at all levels.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in coaching, counseling, and building strong work habits to develop employees.
Continuous focus on improving customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others; manage conflict resolution.
Create and maintain a positive work environment.
At Church's®, we’re not your typical quick-service restaurant. We make real comfort food that makes a difference in people’s lives, and for over 60 years our restaurants have been places where hard-working people can get ahead and go on to do amazing things for others.
Church's Chicken is an equal-employment-opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Management and Manufacturing
#J-18808-Ljbffr
Reports To:
Market Leader
Department:
Field Operations
Job Summary:
The Church's Restaurant General Manager (RGM) is passionate about providing guests a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities at one restaurant location, specifically:
Provide a superior and memorable experience for all guests.
Achieve sales goals.
Control expenses to budget or better.
Create an environment where team members are engaged and encouraged to grow while delivering exceptional service.
Supervise direct reports, typically an Assistant Restaurant General Manager and/or Shift Leader (number of direct reports may vary by location based on total sales volume and geographic location of the restaurant).
Key Duties / Responsibilities:
Creates an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service; builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food-quality improvement opportunities.
Assists and resolves all guest complaints in person or by phone. Applies the “listen, apologize, satisfy and thank” model to all complaints.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross-train and assist in developing new skills.
Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
Ensures compliance with federal, state, and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces, and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience):
High school diploma or GED required.
Minimum (1) year(s) of supervisory experience in the restaurant industry.
Successful completion of all training and a passing score on all applicable tests.
Position Qualifications / Functional Skills:
Valid driver’s license and proof of valid insurance.
Ability to work a minimum of 50–55 hours per week and a flexible shift schedule, including weekends.
Knowledge of all restaurant policies, practices and operational and human resources procedures.
Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting.
Excellent interpersonal skills and ability to interact professionally with individuals at all levels.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in coaching, counseling, and building strong work habits to develop employees.
Continuous focus on improving customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others; manage conflict resolution.
Create and maintain a positive work environment.
At Church's®, we’re not your typical quick-service restaurant. We make real comfort food that makes a difference in people’s lives, and for over 60 years our restaurants have been places where hard-working people can get ahead and go on to do amazing things for others.
Church's Chicken is an equal-employment-opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Management and Manufacturing
#J-18808-Ljbffr