Horizon Services, LLC.
Dispatcher/Customer Service Coordinator
Horizon Services, LLC., Brooklawn, New Jersey, United States
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Dispatcher/Customer Service Coordinator
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Horizon Services, LLC. Horizon Services, a dynamic, rapidly‑growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Mt Laurel location. Shift options: Option 1: Friday‑Tuesday Friday, Saturday, Tuesday: 7:30 am – 3:30 pm Monday: 12:30 pm – 9 am Option 2: Off Tuesday and Sunday Monday, Wednesday, Thursday, Friday, Saturday: 7 am – 3:30 pm This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and ensuring all ticket information is entered in the computer correctly. Responsibilities also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. Enjoy a fun, family‑oriented work environment where your effort is recognized and greatly appreciated. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family‑oriented benefits. Medical, dental, vision, prescription drug coverage, company‑supplied life insurance, paid vacation, paid holidays, and a 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: A minimum of two years office/customer service experience (dispatch experience is preferred) A professional appearance Excellent interpersonal skills with the ability to interact with all types of customers Strong customer service attitude Ability to plan and schedule work rather than just react Ability to think on your feet to provide customers with needed information for their specific installation or repair Ability to work as part of a team Strong computer skills with a good knowledge of Microsoft Office and the ability to learn customer service management and scheduling/dispatch software Salary: $20 - $23 per hour
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Dispatcher/Customer Service Coordinator
role at
Horizon Services, LLC. Horizon Services, a dynamic, rapidly‑growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Mt Laurel location. Shift options: Option 1: Friday‑Tuesday Friday, Saturday, Tuesday: 7:30 am – 3:30 pm Monday: 12:30 pm – 9 am Option 2: Off Tuesday and Sunday Monday, Wednesday, Thursday, Friday, Saturday: 7 am – 3:30 pm This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and ensuring all ticket information is entered in the computer correctly. Responsibilities also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. Enjoy a fun, family‑oriented work environment where your effort is recognized and greatly appreciated. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family‑oriented benefits. Medical, dental, vision, prescription drug coverage, company‑supplied life insurance, paid vacation, paid holidays, and a 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: A minimum of two years office/customer service experience (dispatch experience is preferred) A professional appearance Excellent interpersonal skills with the ability to interact with all types of customers Strong customer service attitude Ability to plan and schedule work rather than just react Ability to think on your feet to provide customers with needed information for their specific installation or repair Ability to work as part of a team Strong computer skills with a good knowledge of Microsoft Office and the ability to learn customer service management and scheduling/dispatch software Salary: $20 - $23 per hour
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