B. F. Saul Company Hospitality Group
Front Desk Agent - Full Time (AM/PM) - Hampton Inn & Suites Dulles North - Start
B. F. Saul Company Hospitality Group, Sterling, Virginia, United States, 22170
Front Desk Agent - Full Time (AM/PM) - Hampton Inn & Suites Dulles North - Starting at $17/hr
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area and has been in operation for over 130 years. The Hospitality Group operates more than 20 business‑class hotels with top brands—including Intercontinental, Marriott, Hilton, and Best Western—as well as The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals.
This full‑time position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. Responsibilities include processing check‑ins/check‑outs, assisting guests with reservations and requests in a friendly, professional, and timely manner, while following Hampton Inn high standards of quality to ensure guest satisfaction. AM and PM shifts are scheduled, including some weekends and holidays.
Responsibilities
Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests’ needs, and actively contributes to the efforts of other departments when necessary. Understands and follows Hampton Inn guest service recovery program.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up‑selling rooms and amenities. Follows Hampton Inn procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Hampton Inn general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with Hampton Inn, brand, local, state and federal regulations. Follows all Hampton Inn procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience
High school diploma or GED required.
1+ years prior guest service experience required, preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.
EEO AA M/F/Vet/Disabled
$17 - $17 an hour
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. For more information about how your data is processed, please contact us.
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This full‑time position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. Responsibilities include processing check‑ins/check‑outs, assisting guests with reservations and requests in a friendly, professional, and timely manner, while following Hampton Inn high standards of quality to ensure guest satisfaction. AM and PM shifts are scheduled, including some weekends and holidays.
Responsibilities
Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests’ needs, and actively contributes to the efforts of other departments when necessary. Understands and follows Hampton Inn guest service recovery program.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up‑selling rooms and amenities. Follows Hampton Inn procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Hampton Inn general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with Hampton Inn, brand, local, state and federal regulations. Follows all Hampton Inn procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience
High school diploma or GED required.
1+ years prior guest service experience required, preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.
EEO AA M/F/Vet/Disabled
$17 - $17 an hour
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. For more information about how your data is processed, please contact us.
#J-18808-Ljbffr