Common Ground
Crisis Hub Volunteer Coordinator
– Full‑time, non‑exempt, 40 hours per week, Noon to 8 pm, various days depending on agency needs.
Compensation
$24.50–$26.50 per hour plus applicable shift differential. The Common Ground Crisis Hub (CGCH) Volunteer Coordinator delivers services and supervision that support the program’s daily functions and operations on the phone, online, and in the community. The role includes registration, dispatch, crisis intervention via phone, and liaison with the Survivors of Suicide Loss and Survivors of Homicide Loss groups. The Coordinator also updates resources, coordinates education, recruits and retains volunteers and interns, and acts as advisor to program staff.
Day in the Life
Answer the CGCH phone and engage in direct telephonic support of individuals who reach out to Common Ground
Apprise Program Manager of any unusual events, including completing Incident Reports in a timely manner, as well as staffing and coverage issues
As needed, serve as a team leader in the absence of the CGCH Program Manager
Facilitate/coordinate the Survivors of Suicide Loss and Survivors of Homicide Loss support groups
Establish relationships and rapport with all volunteers and serve as their advisor and agency contact
Oversee CGCH volunteer activities
Coordinate the volunteer selection process and volunteer-oriented duties
Assess and screen pool of volunteer candidates to identify eligible and capable volunteers
Facilitate regular orientation and training for volunteers
Ensure proper onboarding process for all volunteers, creating individual files, tracking time and attendance, and assessing performance per policy
Monitor volunteer performance to assess fit for volunteer role and responsibilities, removing those who do not meet the program standards
Maintain volunteer records and contact information
Facilitate volunteer engagement and retention activities
Participate in agency volunteer recognition events
Conduct Exit Interviews with outgoing volunteers
Maintain communication between staff and volunteers, and work collaboratively with the Common Ground Management Team and other program staff
Adhere to licensing guidelines and ensure compliance to internal and external auditing bodies
Maintain up to date records in the Electronic Health Record
Maintain deep understanding of Hub operational activities including insurance verification, core provider alignment, billing activities, use of CCBHC EHRs, etc. and help the manager guide other staff in these activities
Promote a culture of trust that reinforces the agency’s core values and incorporates trauma‑informed care practices
What you need to apply
High school diploma or GED
A minimum of two (2) years of Crisis Intervention experience
Previous leadership experience, preferred
Satisfactory completion of Common Ground’s Crisis Intervention Training
Satisfactory completion of Applied Suicide Intervention Skills Training (ASIST)
Demonstrated experience utilizing the Caplan Model of Crisis Intervention
Experience as a front office Medical Assistant (preferred)
What Makes Us Different
Non‑Profit mission‑driven, person‑focused environment
Opportunity for professional growth
Team orientated environment
An organizational culture of mental & behavioral health support for all
For your hard work
Generous paid time off (for eligible employees)
Shift premiums (for eligible employees)
Employer sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.)
Competitive wages
Common Ground is a mission‑driven, person‑focused nonprofit. We offer professional growth, a team‑oriented environment, and an organizational culture that supports all mental and behavioral health needs. Common Ground is an Equal‑Opportunity / Affirmative Action Employer that considers all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status. Find out more at https://commongroundhelps.org
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– Full‑time, non‑exempt, 40 hours per week, Noon to 8 pm, various days depending on agency needs.
Compensation
$24.50–$26.50 per hour plus applicable shift differential. The Common Ground Crisis Hub (CGCH) Volunteer Coordinator delivers services and supervision that support the program’s daily functions and operations on the phone, online, and in the community. The role includes registration, dispatch, crisis intervention via phone, and liaison with the Survivors of Suicide Loss and Survivors of Homicide Loss groups. The Coordinator also updates resources, coordinates education, recruits and retains volunteers and interns, and acts as advisor to program staff.
Day in the Life
Answer the CGCH phone and engage in direct telephonic support of individuals who reach out to Common Ground
Apprise Program Manager of any unusual events, including completing Incident Reports in a timely manner, as well as staffing and coverage issues
As needed, serve as a team leader in the absence of the CGCH Program Manager
Facilitate/coordinate the Survivors of Suicide Loss and Survivors of Homicide Loss support groups
Establish relationships and rapport with all volunteers and serve as their advisor and agency contact
Oversee CGCH volunteer activities
Coordinate the volunteer selection process and volunteer-oriented duties
Assess and screen pool of volunteer candidates to identify eligible and capable volunteers
Facilitate regular orientation and training for volunteers
Ensure proper onboarding process for all volunteers, creating individual files, tracking time and attendance, and assessing performance per policy
Monitor volunteer performance to assess fit for volunteer role and responsibilities, removing those who do not meet the program standards
Maintain volunteer records and contact information
Facilitate volunteer engagement and retention activities
Participate in agency volunteer recognition events
Conduct Exit Interviews with outgoing volunteers
Maintain communication between staff and volunteers, and work collaboratively with the Common Ground Management Team and other program staff
Adhere to licensing guidelines and ensure compliance to internal and external auditing bodies
Maintain up to date records in the Electronic Health Record
Maintain deep understanding of Hub operational activities including insurance verification, core provider alignment, billing activities, use of CCBHC EHRs, etc. and help the manager guide other staff in these activities
Promote a culture of trust that reinforces the agency’s core values and incorporates trauma‑informed care practices
What you need to apply
High school diploma or GED
A minimum of two (2) years of Crisis Intervention experience
Previous leadership experience, preferred
Satisfactory completion of Common Ground’s Crisis Intervention Training
Satisfactory completion of Applied Suicide Intervention Skills Training (ASIST)
Demonstrated experience utilizing the Caplan Model of Crisis Intervention
Experience as a front office Medical Assistant (preferred)
What Makes Us Different
Non‑Profit mission‑driven, person‑focused environment
Opportunity for professional growth
Team orientated environment
An organizational culture of mental & behavioral health support for all
For your hard work
Generous paid time off (for eligible employees)
Shift premiums (for eligible employees)
Employer sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.)
Competitive wages
Common Ground is a mission‑driven, person‑focused nonprofit. We offer professional growth, a team‑oriented environment, and an organizational culture that supports all mental and behavioral health needs. Common Ground is an Equal‑Opportunity / Affirmative Action Employer that considers all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status. Find out more at https://commongroundhelps.org
#J-18808-Ljbffr