Aloft Lake Nona
Front Desk Agent – Aloft Lake Nona
Aloft Lake Nona Orlando is seeking a highly motivated and experienced front desk agent that is passionate about people. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
Benefits
Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties.
Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program.
Enriched Lifestyle: Enjoy a balanced lifestyle with paid time off and holidays, giving you time to recharge and celebrate with loved ones.
Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, Sam’s Club and more.
Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with check in and check out, and respond promptly in any circumstance.
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
Take initiative to resolve guest complaints and create loyalty.
Share your personal passions and knowledge of services and amenities available to guests to help them feel at home.
Collaborate with team members to communicate guests’ needs to staff and management.
Multi-task at a fast pace while ensuring accuracy and efficiency.
Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction.
Coordinate with housekeeping to ensure timely room readiness and cleanliness standards.
Foster a positive work environment that promotes teamwork, collaboration, and inclusiveness.
Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards.
Champion and maintain brand standards.
Perform any other duties as assigned.
Qualifications
High school diploma or equivalent (required); college degree in Hospitality Management or a related field (preferred).
A minimum of two years of previous experience in front desk operations or guest services (required).
Excellent customer service and communication skills.
Strong problem-solving skills and ability to handle guest issues effectively.
Proficient in hotel management systems, property management systems, and relevant software.
Detail-oriented with strong organizational and multitasking skills.
Ability to work under pressure and adapt to changing situations.
Proficient in Microsoft Office and hotel & restaurant software(s).
Additional Information Flexibility: This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Previous experience providing service to others and assisting them with creating authentic vacation or travel experiences is valued. A “people person” who is flexible and enjoys serving others is essential.
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industry Hospitality
Referrals increase your chances of interviewing at Aloft Lake Nona by 2x.
#J-18808-Ljbffr
Aloft Lake Nona Orlando is seeking a highly motivated and experienced front desk agent that is passionate about people. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
Benefits
Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties.
Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program.
Enriched Lifestyle: Enjoy a balanced lifestyle with paid time off and holidays, giving you time to recharge and celebrate with loved ones.
Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, Sam’s Club and more.
Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with check in and check out, and respond promptly in any circumstance.
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
Take initiative to resolve guest complaints and create loyalty.
Share your personal passions and knowledge of services and amenities available to guests to help them feel at home.
Collaborate with team members to communicate guests’ needs to staff and management.
Multi-task at a fast pace while ensuring accuracy and efficiency.
Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction.
Coordinate with housekeeping to ensure timely room readiness and cleanliness standards.
Foster a positive work environment that promotes teamwork, collaboration, and inclusiveness.
Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards.
Champion and maintain brand standards.
Perform any other duties as assigned.
Qualifications
High school diploma or equivalent (required); college degree in Hospitality Management or a related field (preferred).
A minimum of two years of previous experience in front desk operations or guest services (required).
Excellent customer service and communication skills.
Strong problem-solving skills and ability to handle guest issues effectively.
Proficient in hotel management systems, property management systems, and relevant software.
Detail-oriented with strong organizational and multitasking skills.
Ability to work under pressure and adapt to changing situations.
Proficient in Microsoft Office and hotel & restaurant software(s).
Additional Information Flexibility: This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Previous experience providing service to others and assisting them with creating authentic vacation or travel experiences is valued. A “people person” who is flexible and enjoys serving others is essential.
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industry Hospitality
Referrals increase your chances of interviewing at Aloft Lake Nona by 2x.
#J-18808-Ljbffr