Fairmont Hotels & Resorts
Part - Time Bellperson
Apply for the Part - Time Bellperson role at Fairmont Hotels & Resorts.
Working Environment Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms & suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Job Description One of the first faces of the guest arrival, and the last face upon departure, Fairmont Austin guest services is responsible for ensuring each guest receives a Warm Welcome and a Fond Farewell, as well as everything in between. Operationally, we are responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel.
Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
Ensure all luggage is collected from guestrooms within the standard time.
Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
Handle all Guest property with extreme care.
To assist with room changes as directed by the Front Office.
Ensure that all long‑term Guest luggage is stored correctly and logged in the correct manner.
Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
To assist in the departmental training of new colleagues.
Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
Maintain amicable and co‑operative working relations with other departments in the Hotel.
Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
Be aware of the departmental schedule and to always be on time for duty.
What Is In It For You
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications
Proficient in English (verbal & written).
Must be able to handle a multitude of tasks in an intense, ever‑changing environment while remaining calm and collective.
Must be flexible in terms of working hours and willing to work overnight.
Prior experience in customer service an asset.
Must be able to lift up to 25kg.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Hospitality
#J-18808-Ljbffr
Working Environment Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms & suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Job Description One of the first faces of the guest arrival, and the last face upon departure, Fairmont Austin guest services is responsible for ensuring each guest receives a Warm Welcome and a Fond Farewell, as well as everything in between. Operationally, we are responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel.
Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
Ensure all luggage is collected from guestrooms within the standard time.
Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
Handle all Guest property with extreme care.
To assist with room changes as directed by the Front Office.
Ensure that all long‑term Guest luggage is stored correctly and logged in the correct manner.
Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
To assist in the departmental training of new colleagues.
Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
Maintain amicable and co‑operative working relations with other departments in the Hotel.
Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
Be aware of the departmental schedule and to always be on time for duty.
What Is In It For You
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications
Proficient in English (verbal & written).
Must be able to handle a multitude of tasks in an intense, ever‑changing environment while remaining calm and collective.
Must be flexible in terms of working hours and willing to work overnight.
Prior experience in customer service an asset.
Must be able to lift up to 25kg.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Hospitality
#J-18808-Ljbffr