Hilton Worldwide, Inc.
Concierge (Part-Time) - Grand Wailea, A Waldorf Astoria Resort
Hilton Worldwide, Inc., Wailea, Hawaii, United States
Job Description - Concierge (Part-Time) - Grand Wailea, A Waldorf Astoria Resort
Job Number:
HOT0C6DB Work Locations
Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753 The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Concierge to join the Front Office Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. Classification:
Part-Time Shift:
Various – must have availability to work weekends, weekdays, and holidays. Pay Rate:
The hourly rate is $27.25 per hour and is based on applicable and specialized experience and location. Responsibilities
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care Process and deliver messages for guests Retrieve mail, small packages and facsimiles for guests as requested Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Register VIP guests, as needed Promote Company marketing programs and distribute printed materials, as needed What are we looking for?
We look for demonstration of these values: Hospitality – We're passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We're leaders in our industry and in our communities. Teamwork – We're team players in everything we do. Ownership – We're the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits
Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best‑in‑Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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Job Number:
HOT0C6DB Work Locations
Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753 The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Concierge to join the Front Office Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. Classification:
Part-Time Shift:
Various – must have availability to work weekends, weekdays, and holidays. Pay Rate:
The hourly rate is $27.25 per hour and is based on applicable and specialized experience and location. Responsibilities
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care Process and deliver messages for guests Retrieve mail, small packages and facsimiles for guests as requested Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Register VIP guests, as needed Promote Company marketing programs and distribute printed materials, as needed What are we looking for?
We look for demonstration of these values: Hospitality – We're passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We're leaders in our industry and in our communities. Teamwork – We're team players in everything we do. Ownership – We're the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits
Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best‑in‑Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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